Quality Assurance Officer

About Centrecare

Centrecare is a not-for-profit organisation committed to delivering quality professional counselling, support, accommodation, family violence support, mediation, justice programs and out of home care services. We are currently seeking a dedicated individual to join our team as a Quality Assurance Officer.

Key Responsibilities

• Assist in the development, implementation, and maintenance of ISO9001:2015, National Standards for Mental Health Services Accreditation, Risk, and Systems. Ensure consistency with Centrecare's Therapeutic Framework.
• Organise and conduct internal audits, maintain the Improvement Log System, and update the Audit Schedule based on audit outcomes.
• Ensure accessibility and availability of current versions of all forms, policies, flowcharts, and method statements to managers and staff.
• Ensure tender documents adhere to quality standards, submit reports to relevant funding bodies, maintain the central database of tenders/submissions, and provide word processing and proofing support.

About You

• Tertiary qualification in Clinical Governance, Quality, Auditing, or other relevant discipline;
• Knowledge of ISO9001:2015 and experience in Quality Assurance processes;
• Ability to conduct internal audits;
• Proficiency in document management and tender submission processes;
• Demonstrable experience in guiding an organisation and providing support and coaching to services and programs to ensure a high level of compliance with statutory requirements and accreditation standards and focus on continuous improvement.
• Exceptional written, verbal, interpersonal and presentation skills with the capability to communicate effectively within multidisciplinary team.
• Holds a current National Police Clearance and valid driver's license.

Benefits

• Work for a leading NFP with 360 staff across 11 locations providing a great work life balance.
• Comprehensive training and development to encourage staff growth and development.
• Four weeks Annual Leave inclusive of a 17.5% leave loading
• One week of additional paid leave
• Twelve weeks paid Maternity Leave
• Access to corporate health cover provided for by Bupa or Medibank
• Study Leave of five hours per week after two years of service
• Insurance cover to and from work
• Employee Assistance Program

How to Apply

Click on the APPLY button and attach your resume.

Closing date: Shortlisting will commence on receipt of applications.

Centrecare reserves the right to close the position early if needed.

We are seeking to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal opportunity outcomes for our employees. Candidates who identify as Aboriginal and Torres Strait Islander are strongly encouraged to apply.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.