Quality Officer | Full-Time Permanent

Classification: Administrative Services Officer Class 6
Salary: $95,746 - $109,072 plus superannuation
Position No: 37696
Directorate: Community Services
Advertised (Gazettal date): 25 January 2024
Contact Officer: Amenah El Chami on **************@act.gov.au or (02) 6207 4***

Details: The Office of the Human Services Registrar (HSR) supports the powers and functions of the HSR in providing leadership and independent oversight to improve the lives of people who are vulnerable through risk responsive regulation. It seeks to build capacity of service providers, including those within CSD, through partnership, education and regulation to ensure quality outcomes for service users.

The primary and preferred method of ensuring compliance is through regulatory engagement – the Human Services Registrar and organisation work together, voluntarily, to achieve and maintain compliance. If non-compliance is significant and requires more than regulatory engagement to ensure that change is made and compliance is achieved, intervention powers can be used. Procedural fairness underpins the regulation of care and protection organisations.

As a Quality Officer, you will undertake compliance reviews using a risk responsive regulatory framework.

This includes:

• stakeholder engagement
• facilitate the resolution of complaints/critical incident investigations
• undertaking risk assessments, and compliance and enforcement actions
• manage workloads within tight timeframes and initiative and personal responsibility for achieving agreed outcomes
• handling sensitive and confidential information
• undertake research, conduct and participate in negotiations and meetings.
• conduct site inspections of community housing, disability and care and protection properties.

Community Services Directorate (CSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/ Other Requirements:

• Experience in leading investigations, complaints handing, and/or compliance with service standards is preferred, but is not essential.
• WWVP: Please note, Working with Vulnerable People registration is required.
• For further information on Working with Vulnerable People registration refer to the Access Canberra website.

Note: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please provide a two-page pitch (maximum) to address the Selection Criteria. Any applications longer than two pages will be ruled out.

• Use the STAR approach to demonstrate skills and expertise (situation, task, action, result).
• Do not repeat the selection criteria headings.
• There are some of the legislations listed in the Position Description that we work with; these may assist you in contextualising your application.

Applications should be submitted via the Apply Now button.

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