AddressWith over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We are currently seeking a Quality, Risk and Compliance Manager to lead a team in our busy contact centre.
In this role, you will be responsible for implementing and maintaining a comprehensive risk, compliance and quality management program, as well as providing coaching and guidance to team members on how to identify and mitigate potential compliance issues and risks, for our people in the contact centre. As our Risk and Compliance quality manager, you will have a strong understanding of working within regulatory frameworks and industry standards, as well as experience in identifying compliance risks and developing and implementing controls. Financial services industry and/or contact centre experience will be well regarded.
You will have excellent communication and interpersonal skills and be able to build strong relationships with team members and stakeholders. What will you be doing? Refine the comprehensive Risk and Compliance management program for the contact centre, including its knowledge management function Lead a team to monitor the quality and Compliance of agent interactions with our members, including complaints handling Identify and implement controls, systems and procedures to mitigate identified risks and vulnerabilities Stay up to date on relevant regulations and industry standards to ensure that the contact centre is compliant and mitigates risk Collaborate with various departments to ensure that Risk and Compliance quality considerations are integrated into business processes and decision-making Develop and deliver staff policy, communications and training on Risk and Compliance quality topics Prepare and deliver reports and presentations for management and stakeholders on Risk and Compliance quality activities and trends Lead incident response and investigation efforts in the event of a risk or compliance breach.
What can we offer you? Secure a full-time, permanent position within your local community, where every day brings new opportunities for growth and connection Genuine career development pathways offering tangible advancement opportunities. Enjoy the endless perks such as free Roadside Assistance, discounts on RAC products and services, and a host of other benefits, including insurance, holiday getaways, and more
An inclusive & supportive environment, enabling all abilities to strive for success. Professional career development & ongoing training. Generous discounts on home, contents & car insurance, plus free roadside assistance.
Member benefits & opportunity to join a very active Social Club. Are you ready to make a difference and thrive in a culture of continuous improvement? Take the plunge and apply online today, showcasing your unique talents and what you can bring to our dynamic team.
Your journey begins here! Applications Close COB Tuesday 28th May 2024
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. #BetterJourneysRAC RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact ***********@rac.com.au
