We're not just talking any firm here; we're the multi-award-winning maestros, turning workplaces into wonderlands and careers into legends.
Think you can bridge worlds with a smile? Our core values aren't just fancy words; they're the beats to our rhythm: growth, relationships, consistency, innovation, unity, and humility. We empower, lead with integrity, and sprinkle a little family spirit in everything we do.
As the heartbeat of our operations, you'll be the maestro at the front desk, orchestrating first-class interactions with a dash of flair and precision. Picture this: your office backdrop is the dazzling Gold Coast, where every workday is a scene from paradise, and the beach is your after-hours playground.
Your role? More than just answering calls and emails; you're shaping our brand's journey, ensuring every touchpoint is nothing short of spectacular. You'll be the wizard behind the curtain, making our recruitment magic happen with our state-of-the-art systems and your top-notch skills.
What you'll do:
- You'll be the first point of contact, handling all inbound communications including phone calls, voicemails, and emails ensuring they're addressed the same day they're received.
- Utilise our internal ATS system (Vincere) like a pro, logging all activities for precise reporting and data analytics.
- Keep a sharp eye on our activity dashboard, maintaining it below the 200-activity mark at all times.
- Send out Google review invitations daily, aiming for a benchmark of 50 reviews weekly, reflecting our commitment to excellence.
- Guarantee the currency and completeness of all client and candidate records, keeping them meticulously updated.
- Greet all visitors with the welcoming spirit of Whitefox Recruitment, offering assistance whenever needed.
- Engage with our team, clients, and candidates with a consistently courteous and congenial demeanour.
- Manage incoming calls with a three-ring policy and expertly screen for and divert telemarketing attempts.
- Address queries from potential candidates and clients through phone, mail, and email, directing general enquiries to appropriate team members.
- Open and close the reception area punctually, maintaining a steadfast presence.
- Perform general office tasks such as cleaning, photocopying, scanning, and filing, alongside managing stationery and supply orders.
- Oversee the processing of daily mail, both incoming and outgoing, as necessary.
- Offer EA support to our consultants and management, ensuring their administrative needs are met with precision.
- Collaborate with the team to present a consistent and professional reception image, ensuring it remains tidy and inviting.
- Craft and prepare formal correspondence on behalf of consultants and management.
- Provide essential administrative support to team members as needed.
- Oversee our internal recruitment system, ensuring its relevance, cleanliness, and user-friendliness.
- Provide timely follow-up care to candidates and clients, ensuring no more than 3-4 business days pass since their last activity.
- Regularly ensure that all company systems and processes are current and faithfully followed.
- Possessing an exemplary level of dedication, you'll expertly manage time with minimal supervision, effectively prioritising tasks and adhering to deadlines.
- Adhere to a professional dress code and project a positive and welcoming image, coupled with well-honed interpersonal and communication abilities, both in writing and speech.
- Bring prior experience in operating a multi-line switchboard and managing front-of-house responsibilities with a history of engaging the public.
- Engage with clients and candidates from diverse backgrounds, exercising sensitivity and discretion, with a commitment to confidentiality and a deep respect for diversity.
- Demonstrated ability to tactfully navigate challenging interactions with callers and or in person visitors who may be distressed or difficult.
- Skilled in using Microsoft Office & G Suite, bringing efficiency and technical savvy to your daily tasks.
- Show a readiness to integrate into the team environment, contributing positively to the goals and culture of Whitefox Recruitment.
- Unique "pitch your salary" program, offering the chance to match your earnings to your value.
- Exciting career growth with a defined pathway and frequent salary enhancements.
- Premium underground parking with easy access to local amenities and transit options.
- Generous L&D fund to fuel your career advancement and skills enhancement.
- Direct mentorship from top industry leaders, paired with elite training resources.
- Exclusive team getaways, designed to strengthen bonds and uplift spirits.
- Cutting-edge technological tools at your fingertips, propelling you to career heights.
We're offering more than a job; we're inviting you to be part of a legacy, enriching lives and powering the Gold Coast's economic engine. Ready to dive into a career that's about more than just the 9-to-5? It's your time to shine in a role that offers growth, mentorship, and a slice of paradise.
Join the ranks at Whitefox Recruitment, where every day is a step towards your dream career, nestled between the buzz of the cafes and the calm of the beach. Full-time, permanent, and starting now.
For more details and to apply, contact Luke Hemmings at Whitefox Recruitment on 07 5619 7075, reference: 32295.
We appreciate all our candidates and respond to every application.
Don’t just chase your dreams; catch them with Whitefox Recruitment, where we're serious about celebrating your potential.