AddressAn exciting opportunity exists for an enthusiastic and reliable Receptionist / Call Centre Operator to join our friendly and supportive Customer Service team at Your Solution Compounding Pharmacy in Brendale.
This is a permanent, full-time position with rostered shifts from Monday to Friday between 9am to 5pm.
About Us
Who are we?
We are a dedicated, passionate and tight knit team who believe in doing whatever it takes to make a difference and improve the quality of people's lives with tailor made personalized medication.
Why Join Us?
- A strong culture of team, where you are supported by leaders and team members in a collaborative way
- Opportunities for both professional and personal development to build a long-term career within the business
- Supportive and driven team - make lasting friendships
- Unique industry - learn skills you won't get anywhere else
- Endless growth opportunities in a rapidly growing company
- An opportunity to work in a business that makes a difference to people's lives!
What are we looking for?
The ideal candidate will possess excellent communication skills with a polished telephone manner. Reliability, initiative and excellent time management skills are essential attributes for this role. Operating within a fast-paced environment, we value the ability to work under pressure and possess exceptional attention to detail. It will suit an individual that is highly goal driven and motivated by KPI's. In a field that is highly innovative we require an individual with a growth mindset and a desire to learn and adapt to new exciting challenges in order to help more people get the excellent service they need.
As the first point of our practice, the right candidate for the reception role will be compassionate and caring, capable of balancing client care and needs while navigating the pace of a dynamic business.
Responsibilities
- Provide excellent customer service to our customers and patients
- Receiving and processing orders for tailor made medications
- Answering high volume incoming phone calls and emails
- Processing sales and orders
- Sales and other administrative reports
- General administrative and office duties
- Hitting daily KPI's and striving to achieve team goals
Requirements
- Exceptional attention to detail
- Able to work under pressure
- Excellent time management skills
- Highly goal driven and motivated by KPI's
- Experience in a high volume reception or call center role is beneficial
- Ability to problem solve and always look for opportunities to improve
- Ability to task-switch and thrive in a fast paced environment
- Growth mindset with a desire to learn and adapt to innovating changes
- Efficient problem solving skills, ability to think outside the box
Our Values:
We live and breathe these values and every team member actively demonstrates and adheres to these.
- We go above and beyond to serve the customer
- We have a high level of empathy. We seek to understand and share the feelings of others
- We are growthorientated and focus on continuous self improvement to show up as our best selves
- We encourage teamwork and respect one another
- We keep ourselves and each other accountable for our goals and actions to serve more people and make a bigger impact in our world
- We do all things with integrity and respect
How to Apply
We can’t wait to hear from you! Apply now via SEEK with your CV and cover letter outlining your suitability for the role.
We look forward to hearing from you soon!
