Receptionist (Part Time, Permanent - 0.8)

We have an exciting opportunity for a Receptionist to join our growing team! Please note this is a Part time, permanent 0.8 FTE position.

Nucleus Network is the only global Phase 1 clinical trial specialist with facilities in the USA and Australia, fulfilling our purpose of “advancing medicines and improving lives”, by attracting the best talent. 

Since our establishment in 2004, Nucleus Network has conducted well over 1000 Phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan and China. 

We are defined by our values, great work culture, commitment to staff development and dedication to provide the best possible work environment. 

Come and join us through this exciting journey of expansion and gain world-class experience servicing some of the most innovative biotechnology and pharmaceutical companies globally.

About the role

As a receptionist you will be the first point of contact for our visitors, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities in a fast-paced environment.

Key responsibilities

• Greet and direct stakeholders presenting to reception
• Manage the main reception telephone
• Coordinate participants when they attend appointments
• Provide participants with study documentation for their appointments
• Ensure participants complete forms accurately and are registered correctly
• Liaise with staff to ensure timely turnaround of scheduled appointments
• Update outpatient calendar with participant arrival times, contacting those who fail to present for their appointment
• Liaise with Study Coordinators to ensure adequate documentation is prepared and available
• Perform completeness checks on biological samples for the courier
• Coordinate mail services, including couriers
• Facilitate ordering of office supplies, ensuring supplies are adequate

Requirements

• Proven reception and administration experience
• High level of communication and customer service skills
• Excellent time management skills and ability to work in a fast-paced environment
• Adaptable, shows initiative and has a strong attention to detail
• Able to work both independently and effectively in a team
• Knowledge of standard business software packages including Microsoft Office

Benefits

• Meaningful Impact - 'advancing medicine, improving lives' of people around the world
• Professional Growth Opportunities - we believe in investing in our employees' development
• Employee Recognition - your hard work and achievements will be recognised and rewarded
• Employee Wellness Initiatives - we prioritize the health and wellbeing of our employee

If you are interested in applying for this position, please include a CV and cover letter with your application. 

At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves.  Our policy applies to all aspects of employment, including our hiring and selection process.  We are an equal opportunity employer, seeking people from all life stages, backgrounds and life perspectives. Our focus are people who embody our values of drive, teamwork, customer focus, teamwork, and excellence.

At Nucleus Network, we recognize our responsibility to ensure the safety of our staff, participants, and visitors. As such, Nucleus Network requires all employees to be vaccinated against COVID-19 and other preventable diseases. Vaccination evidence must be provided before the commencement date.

For further information about Nucleus Network, please go to www.nucleusnetwork.com.au