Receptionist

The Mayfair Emerald is under new management and looking to build a strong team to grow a thriving country business. 

The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behaviour should reflect that at all times.

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanour
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed
• Invoice clients accordingly 

• 2+ year’s experience working in a hotel receptionist, guest services or a similar role
• Be flexible to work a mixture of mornings and nights including weekends and on public holidays as per our business demands;
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance
• Trustworthy and maintain confidentiality with a degree of empathy and fairness with all concerned.
• Experience with RMS preferred but not essential;