AddressWe are looking for Receptionist that takes pride in their work to join our team! The Front of House Receptionist is responsible for providing a friendly, welcoming, and efficient service to all Hotel guests. Experience in a previous reception/customer service role is essential. This position will be part-time to begin with the opportunity to progress to full-time for the right candidate.
Availability
Available to work morning and afternoon shifts between 7am - 8pm and the occassional weekend.
Requirements
- Experience in a similar role
- Computer skills and knowledge
- Administrative skills
- Customer service experience
- Friendly manner with professional presentation
- Keen attention to detail and ability to administer high standards of service
Main Tasks and Responsibilities
- Front of house duties, including welcoming guests and meeting their requests
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
- Answering phone calls
- To be responsible for accurate and efficient accounts and guest billing processes
- To assist in always keeping the Motel reception area clean and tidy
- To undertake general office duties, emails, and filing
- To administer all reservations and ensure that room bookings are made and recorded accurately
- To ensure that all reservations and cancellations are processed efficiently
- To report any maintenance, breakage, or cleanliness problems to the relevant manager
- To administer the general petty cash system and float in an accurate manner
- To undertake all training as required
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire
To apply please send your resume and cover letter addressing the above criteria to *******@ibisstylesorange.com.au or apply directly through seek.
