Records Management Officer

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are looking for a Records Management Officer to join our team.

You will be responsible for the management processes and procedures for all electronic and physical documents across the business to meet compliance as per legislative standards.

At Gallagher Bassett, we offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

• Storing, arranging, indexing and classifying records
• Providing support to guide staff on how to access files including requesting to secondary storage/Worksafe and or producing a copy
• Make uses of software and hardware’s to effectively download and extract files and upload to the main Worksafe system and or company’s database.
• Devising and ensuring the implementation of retention and disposal schedules
• Overseeing the management of electronic and/or paper-based information
• Setting up, maintaining, reviewing, and documenting records systems
• Advising on and implementing new Records Management policies and classification systems
• Ensuring compliance with relevant legislation and regulations
• Standardising information sources throughout the organisation
• Enabling appropriate access to information
• Advising on highly complex legal and regulatory issues, often involving difficult judgments in controversial areas such as the Freedom of Information Act, and other national or regional legislation
• Advising staff in other departments on the management of their records and information
• Achieve monthly productivity level as designated by management

• Previous Records Management experience will be highly regarded
• Experience in an administration and/or customer service based role
• Excellent communication and interpersonal skills
• Time management and organisational skills
• PC literacy and Microsoft Office experience

What we can offer you:

• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

About us:

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.