AddressOur “Why”
Recovery Station exists to empower individuals to live a quality life. We believe in creating the ideal environment for you because when you are happy, healthy, well-skilled and fulfilled, you're in the best position to have a positive impact on the wellbeing of everyone around you.
Joining Recovery Station means aligning with a company that believes in empowering you and your future.
Key traits of Recovery Station:
- We love what we do because everyone's role contributes to helping our clients live a more independent, empowered life
- Collaborating with passionate, likeminded colleagues creates connection and facilitates personal and professional growth
- Keeping personalised care at the heart of what we do challenges us to seek new and innovative ways to deliver life-changing service
How We Make an Impact
Recovery Station provides community and clinic based allied health services, with a strong focus on disability and senior health. For nearly 20 years we have consistently grown and now proudly offer support to people with diverse needs across the Greater Hunter, Central Coast, Sydney and Illawarra regions.
Together, our passionate, multidisciplinary team of OTs, Mental Health OT’s, Psychologists, Speech Pathologists, Physiotherapists, Exercise Physiologists, Dietitians and Allied Health Assistants collaboratively share their knowledge and experience to holistically design an individualised service to help improve the quality of life for people living with a disability or looking to age as independently as possible.
The Role
The purpose of the Client Services Coordinator role is to foster relationships with our referral partners and coordinate referrals for Recovery Station’s services in an efficient and timely manner. The CSC requires a strong understanding of the clinical needs and goals of the new client and will facilitate allocating them to the appropriate clinician in our team to ensure a smooth transition into therapy services.
As the first point of contact this is an integral role and requires excellent interpersonal and communications skills along with great attention to detail. The CSC is pivotal in developing strong relationships with clients, referral partners and internal stakeholders.
The CSC plays a frontline role in delivering and maintaining outstanding client and referrer experience.
Your day to day includes:
- Taking phone and web referrals an inquiries regarding our services
- Matching client needs to Recovery Stations service offering and clinician availability, skills and experience
- Demonstrate high level customer service as you communicate externally with clients and referring partners and internally with clinicians and the heads of each discipline
- Facilitate all funding plans, referrals documents and conduct home-visit safety checks
- Maintain our databases, spreadsheets and reports
- Project work and assisiting with marketing campaigns may arise as well as the opportuinity to attend expos and events to build and nurture relationships with our referrers
The Position Offers
- Competitive remuneration + RDO Incentive Program
- Convenient free parking near our waterfront Toronto office
- Comprehensive training in the disability and aged care sector
- Opportunity to work from home once settled in
- AnEmployee Assistance Program is available to provide external, confidential support
- To celebrate success and bring us together as a team, we have a fun wellbeing program that involves monthly social events such as cooking & art classes, candle-making, trivia, pool nights and barefoot bowls
- Discounted Health Insurance for you and your family plus other everyday savings on your Energy Bill, online shopping, groceries and more
We have grown as a company by having a wonderful team that provides a valuable service to the community and we'd love for you to come along on that journey with us.
About You
To be successful within this role you will possess a combination of the following criteria:
- Genuine empathy and interest in making a difference in the lives of the elderly and those living with a disability
- Excellent customer service, multitasking, relationship-building and organisational skills
- An enjoyment of speaking with clients and a desire to optimise their experience in working with us
- Experience in the disability (NDIS) or aged care sector would be advantageous. This position would suit a disability support coordinator, administrator or scheduler looking for a change
- Must be available for a full-time position (Monday - Friday)
- Intermediate computer skills with the capability to learn new systems and navigate between spreadsheets
The Next Steps
We hope the above has moved you to want to learn more about us, our mission and how you could fit into our team. Below you can take a look at some highlights from our latest training day and there's more of us available on our social media & Youtube.
We will endeavour to respond to you as quickly as possible and interviews will begin as applications are received.
