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SalaryJob summary
When a crisis occurs that may pose a threat to people, property, or business operations, it is imperative that the right team come together to resolve the event. At Amazon, delivering on our commitment to our employees' safety, as well as our business operations, means that we need a strong leader to ensure that team actually achieves its goal.
Amazon's Corporate Crisis Management Program is seeking a Regional Crisis Manager to lead its Crisis Management Program in the Asia-Pacific (APAC) region. The Regional Crisis Manager is responsible for ensuring that the Corporate Crisis Management Program in APAC is aligned to the business and delivered to a consistent standard across the region. In working with leaders from the Crisis Management Teams (CMT) and Incident Management Teams (IMT), the Regional Crisis Manager will facilitate activities, and escalate needs in support of response efforts following a crisis. The Regional Crisis Manager will also act as a trusted advisor by providing subject matter expertise while enabling a unified coordinated response when a crisis impacts Amazon business operations.
Key job responsibilities
The APAC Regional Crisis Manager will be responsible for watching for emerging events, assessing them for impact to Amazon employees and business operations, mobilizing the correct CMT, and stabilizing the event and returning the impacted region to business as usual. This role reports to the Global Lead - Corporate Crisis Management.
A day in the life
Crisis Training and Awareness: 50%
- Identify data-driven, risk-based opportunities to develop and administer crisis training and tabletop exercises to stakeholders and business leaders
- Engage with business leaders in over nine different countries throughout the APAC region on a regular cadence
- Conduct process reviews with key stakeholder groups to ensure a seamless response across all organizations to a crisis
- Watch for domestic and international events that could emerge into a crisis
- Assess emerging events, with the assistance of key stakeholders, and determine if a CMT activation is warranted
- Mobilize the correct CMT within APAC to begin resolving the event
- Stabilize the event and return the impacted region to business as usual
- CMT roster management
- Implementation of standardized processes
- Bespoke project management
- Bachelor's Degree in business or related field
- 5+ years' experience implementing and managing crisis management processes and responses
- Ability to travel internationally
- Experience in leading and managing international teams
- 10+ years' experience implementing and managing crisis management processes and responses
- Proven track record of sound decision making, taking ownership, and delivering results in a high-stress leadership role
- Skilled at delivering interactive and realistic crisis exercises and training sessions
- Track record of having earned the trust of key business leaders and CMT stakeholders
- A critical thinker who can dive deep into data and existing processes, especially while actively managing a crisis
- Strong interpersonal skills, including written and oral communication skills necessary to build relationships and positively influence decision making
- Strong understanding of the importance of maintaining global consistency, while accommodating local nuances
- Disaster Recovery Institute International (DRII), International Association of Emergency Managers (IAEM), or other crisis, emergency, or professional certification
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
