Regional Experience Manager

Are you passionate about adventure? Experienced with motivating teams? Love to problem-solve and get things done? Join The Walking Group and become part of an eco-tourism family that’s been hitting the trails for more than three decades.

The Walking Group (TWG) has been walking for over 30 years, offering amazing wilderness experiences to our guests in some of Tasmania's most special and remote wilderness locations. We work to deliver a truly immersive experience as we create connections between people and place in remote cultural landscapes through our boutique multi-day walking experiences.

Whilst our roots lie in Tassie, we operate in mainland Australia as The Australian Walking Company (AWC) and are excited to be experiencing a growth phase in the business as we introduce a number of new walks.

Why Us?

We pride ourselves on a culture that promotes sustainability, equal opportunities, continuous improvement, respect, integrity, and genuine fun (it’s even one of our values!) so that we can be leaders in our industry.

Our vision is to inspire people to connect with and conserve the natural environment for generations to come. We are committed to making a real difference with sustainable tourism at the heart of what we do.

About the Role

This is a full-time permanent position based in Alice Springs (non-negotiable).

Reporting to the Head of Delivery who has extensive experience within the industry, the Regional Experience Manager (REM) for our Northern Territory & South Australia operations is responsible for delivering the ultimate guest experience for our Larapinta and Kangaroo Island walks, through the maintenance and management of the overall experience including delivery, assets, people, systems, and processes.

This role will allow you to apply your leadership and planning skills to lead a team of enthusiastic and driven individuals across our Larapinta and Kangaroo Island walk experiences. Key responsibilities include, but are not limited to:

• Oversight of the operational quality and safe delivery of Larapinta & Kangaroo Island walks.
• Oversight of all customer service activities, ensuring delivery of superb customer experiences that meet or exceed expectations.
• Work with Senior Leadership to plan and develop new experience opportunities and project manage aspects of product development as required.
• Support relevant staff to ensure assets and equipment are maintained and repaired to a high standard, and regularly inspected as per the asset management plan.
• Management and training of relevant team members, through coaching, mentoring, goal setting, performance management, and training delivery.
• Build strong relationships, ensuring effective collaboration with key stakeholders, including our owners, clients, Traditional Owners, Parks & Wildlife services, suppliers and tourism organisations.
• Ensure compliance with, and continuous improvement of, operational procedures and legal requirements.
• Ensure compliance with our Eco-Tourism Australia certification and seek to improve our environmental and eco-tourism credentials through continuous improvement of policies and procedures.
• Manage the relevant experience operational budgets, with support from the Head of Delivery.

What you will bring

This is an excellent opportunity for an individual who has an interest in the travel and tourism industry and is passionate about sharing Australian Wild Places.

We are looking for an enthusiastic and collaborative individual who is adaptive, process-driven, highly organised and possesses a growth mindset. In addition, you will have:

• Minimum of 5 years’ experience in a similar role, preferably in the tourism or multi-day walking industry.
• Proven track record of successfully leading and developing a team.
• Extensive experience in managing customer service and enhancing customer experiences.
• Experience in managing operational budgets and financial planning.
• Strong analytical and problem-solving skills, with the ability to identify and address operational challenges.
• Exceptional organisational and time management abilities, with the capacity to prioritise tasks effectively.
• Committed to continuous improvement of systems, processes, and procedures.
• Be an Australian Citizen or hold a current Australian Work Visa.
• Be willing to base yourself in Alice Springs with regular travel to Kangaroo Island (South Australia).

Experience within the hospitality and tourism industry will be highly regarded. Regular travel will be required as part of this role.

What we can offer you:

• Working with passionate professionals who will engage with your ongoing development and learning.
• Company-provided accommodation.
• Opportunities for ongoing training, and social and professional development events.
• Exclusive pro-deals program for access to discounted adventure gear.
• Opportunities to experience our other walking products.
• Family & friend discounts across our walking products.
• Attractive market salary packaging including short and long-term incentives.
• Flexible working options.
• Relocation Assistance.

How to show your interest

Please provide your current resume and cover letter explaining why you are interested in the position with Tasmanian Walking Company.

Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.