Visitor Experience Manager (005575)

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Tasmanian Museum and Art Gallery

The Tasmanian Museum and Art Gallery (TMAG) is Tasmania’s leading natural, cultural and heritage organisation. It is a combined museum, art gallery and herbarium with almost one million items of the State collection in its care. TMAG is a Statutory Authority within the State Government and draws resources and staffing from the Department of State Growth. TMAG provides a vibrant, professional and stimulating environment for tourists, locals, employees, and volunteers.

TMAG enriches, inspires and educates local and global communities by connecting them with Tasmania’s unique journey and place in the world.

TMAG has a strategic plan for 2021-24 to guide its development and support its people to successfully achieve the TMAG vision. The strategic plan outlines four areas of focus: an island in a changing world; First Peoples of Lutruwita (Tasmania); migration, heritage and resilience and southern extremes and perspectives.

Visit us at www.tmag.tas.gov.au

Visitor Engagement

The Visitor Experience team works to deliver exceptional experiences across all customer touch points at TMAG. An interdisciplinary and multidisciplinary approach is taken across all in-venue and in-person programs, projects, exhibitions, events and activities. As the first point of contact for visitors to the TMAG, the team is committed to the provision and delivery of world-class service ensuring that visitors have a meaningful, engaging, professional and memorable experience.

Duties

• Lead and manage the Visitor Experience team, including induction, coaching, performance management and identification of training needs to ensure optimal performance.
• Foster strong working relationships with internal and external stakeholders in relation to Visitor Experience planning and logistics, proactively managing risk and issues, optimising Visitor Experience and commercial opportunities.
• Work collaboratively and with influence to support the delivery of TMAG openings and events including public programs, exhibitions and commercial activities and ensuring that the management.
• Promote TMAG as a venue for hire and manage private events by working closely with external clients (corporate, private, colleague and commercial) and event partners to ensure customer expectations are continually met.
• Manage all aspects of the TMAG shop (in-store and online) including merchandise, distribution of catalogues and merchandise, maintain stock and records for sales, ensure the point of sale (POS) system is maintained and operating, propose merchandise options and oversee artist commissions and production as required in consultation with TMAG’s Executive and Curatorial teams.
• Develop and implement strategy, systems and processes, and engagement initiatives to improve operations, strengthen audience/ visitor engagement, and grow earned revenue.

Desirable Requirements

• An awareness of the role museums and/or Art Galleries as interpretative, educational, research, scientific and curatorial institutions
• A current driver licence

Pre-employment Requirements

The Head of the State Service has determined that the person nominated for this role is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.  The following checks are to be conducted:

• Crimes involving dishonesty
• Working with Vulnerable People registration

Download the Statement of Duties and Associated Documents

 Statement of Duties - Visitor Experience Manager.docx

 Statement of Duties - Visitor Experience Manager.pdf

 Advice to applicants.DOCX

 Advice to applicants.pdf

For more information

Name: Kate Mackie, Manager Special Projects and Industry Development

Email: ***********@tmag.tas.gov.au

Phone: (03) 6165 6***

How to apply

To apply, please visit www.jobs.tas.gov.au and search on the position number (005575).

Upload a one - two page document outlining your experience skills, and knowledge as they relate to the statement of duties and a copy of your current resume.

Online applications are preferred, please click the blue 'Apply Now' button.