Visitor Experience Manager

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Duties

• Lead and manage the Visitor Experience team, including induction, coaching, performance management and identification of training needs to ensure optimal performance.
• Foster strong working relationships with internal and external stakeholders in relation to Visitor Experience planning and logistics, proactively managing risk and issues, optimising Visitor Experience and commercial opportunities.
• Work collaboratively and with influence to support the delivery of TMAG openings and events including public programs, exhibitions and commercial activities and ensuring that the management.
• Promote TMAG as a venue for hire and manage private events by working closely with external clients (corporate, private, colleague and commercial) and event partners to ensure customer expectations are continually met.
• Manage all aspects of the TMAG shop (in-store and online) including merchandise, distribution of catalogues and merchandise, maintain stock and records for sales, ensure the point of sale (POS) system is maintained and operating, propose merchandise options and oversee artist commissions and production as required in consultation with TMAG's Executive and Curatorial teams.
• Develop and implement strategy, systems and processes, and engagement initiatives to improve operations, strengthen audience/ visitor engagement, and grow earned revenue.

Desirable Requirements

• An awareness of the role museums and/or Art Galleries as interpretative, educational, research, scientific and curatorial institutions
• A current driver licence

Pre-employment Requirements
The Head of the State Service has determined that the person nominated for this role is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted:

• Crimes involving dishonesty
• Working with Vulnerable People registration

Download the Statement of Duties and Associated Documents
For more information Name: Kate Mackie
Position: Manager Special Projects and Industry Development
Email: kate.mackie@tmag.tas.gov.au
Phone: (03) 6165 6663
How to apply
To apply, please provide a one - two page document outlining your experience skills, and knowledge as they relate to the statement of duties and a copy of your current resume.
Online applications are preferred, please click the blue Apply Now button.
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Complete the following application form and email your application to us at