Address*Flexible hybrid working arrangements may be available for the right candidate.
ABOUT US
Established in 1996, DPN is a professionally certified property and financial services enterprise. We are passionate about helping our clients build wealth through property and live the life they want.
DPN provides strategic property investment and offers access to multi rental house & land packages, finance and property management services, offering a wholistic solution to our customers.
We are a vibrant business with over 50 team members, where personality counts, technology is crucial, and culture is number one. At DPN you enjoy paid birthday days off, an Employee Assistance Program and our newly launched Team Appreciér program.
We genuinely enjoy working with each other and in addition to professional, beachside offices, DPN offers a flexible work approach, regular team celebrations and events, and additional income opportunities. Our foundations are in the community and with a commitment to giving back, DPN provides valuable contributions to selected partner charities.
ABOUT THE ROLE
In support of delivering a seamless property investment journey, we are looking for someone who is customer focused, ideally with residential property management, sales support or construction experience, to join our Property Concierge Team.
The role is responsible for overseeing our customer’s property investment experience from initial expression of interest, through the full build process, up to completion and handover to our Property Management team.
Managing your own portfolio of clients and builders, you will be responsible for:
- Exceptional customer service with a focus on building strong relationships and trust with clients.
- Ensuring customers are kept up to date throughout all stages of the contract, settlement, pre-build and construction process
- Liaising with key suppliers and stakeholders (builders, developers, solicitors, conveyancers) to ensure key build milestones are met
- Managing customer concerns and queries in a timely and effective fashion. Anticipation, resolution and escalation of issues
- Residential construction contract administration and compliance
- Helping to manage the support of our dedicated offshore team
- Facilitating exchange of all contracts within required timeframes
ABOUT YOU
You will succeed in this position because of your second-to-none customer service, organisational and communication skills. Nothing makes you happier than putting your customers first and helping them achieve their property investment goals.
In addition, your experience in, or exposure to, the home build process and a love for solutions, systems and deadlines will see you flourish in this role.
We will support you with the right tools, training and coaching to perform well in a role that is an integral part of our success. For the right candidate, the opportunity to work from home 1-2 days per week may be available post onboarding and training.
Enquiries will be treated with strict confidence and can be sent to **@dpn.com.au.
See more about working at DPN here:
dpn.com.au/about
dpn.com.au/about/team
dpn.com.au/about/team/work-with-us
Live the life you want
