Relationship & Office Coordinator

Would you like to make your mark in the heart of a growth focussed organisation that specialises in delicious desserts? This pivotal role provides an opportunity to make a significant impact on business growth and operational excellence. 

Why Dolceroma?

• Be a part of an award-winning, reputable and successful business in a growth phase
• On-site training & professional development offered 
• Opportunity to make the role your own
• Culturally diverse and inclusive team environment 
• Stable, long-term employment
• Renumeration $68K to $78K + Super 
• Get to eat delicious desserts daily at work!

Who You Are:

People would describe you as a relationship building expert. You have the ability to develop and build rapport quickly, with integrity and trust. You have a history in marketing and sales, cold lead conversions and enhancing relationships. 

You connect empathetically and find common ground with diverse individuals. You have a needs focussed approach with customers guiding them to a better outcome and increased opportunities. You are a driven team player, ready to work alongside a high-performance team bringing positive energy and commitment to our core values. 

You are highly organised, deadline oriented and proud of your work and presentation standards. This experience provides a platform for you to be adept at standard office-based procedures and requirements. 

The Business & Your Role 

Dolceroma, dolceroma.com.au, has been operating since 1998 and become known to be a trusted supplier of all things delicious in the food service industry. Dolceroma serves clubs, caterers and cafes in the greater Sydney region as well as local and national distributors with a vision to exceed expectations in providing a superior quality of product and service that meets individual needs. Committed to make, bake, decorate and distribute a range of delicious cakes and pastries, made with carefully selected ingredients by a truly passionate team.

The business has experienced significant growth in the past year and a critical position has become available in our Prestons office. You will be playing a vital part in our continued growth and smooth running of this team in your role, involving but not limited to: 

• Acting as the Managing Director’s key on-site liaison, supporting seamless daily operations, ensuring cohesion and effective communication between the production team and administration
• Engaging directly in our sales strategy, from leveraging our current database to identifying new growth opportunities
• Excelling in digital platform sales and communication, leading our social media and email direct message initiatives
• Providing comprehensive administrative support, including order processing, customer service and accounts reconciliation
• Contributing to content development for print resources, social media and electronic direct mails (EDM)
• Building and maintaining a robust operations database to streamline standard operating procedures 
• Actively engaged in the planning and action of our 2024 pillars of growth in Team Culture, Customer Relationships and Production Efficiencies 

We are looking for someone to fill a full-time role, during standard business hours, 9am-5pm, Monday to Friday and will also consider a four-day week and/or flexible hours for the right person. At this stage we are not offering a work from home option. 

To join us, you will need:

• Demonstrated organisational and administrative skills
• Outstanding communication skills, both written and verbal, with a strong customer service orientation
• Exceptional emotional intelligence with the ability to foster and sustain positive relationships across diverse business areas, cultures, neurodiversity and professions
• High level of computer literacy, ideally with experience in various cloud-based systems for accounting, sales, communications, planning and inventory management 
• Proficiency in social media engagement and content creation
• A self-motivated and ambitious work ethic that includes curiosity, integrity and loyalty 
• A positive energy and commitment to our core values

Experience in the hospitality and food industry is an advantage but not essential, should you have other relevant experience, the right personality, desired traits and a strong willingness to learn. We hire based on culture fit first! 

Why Join Our Team? 

Join Dolceroma and step into more than a job, become part of a family with a rich history since 1998. Renowned in the foodservice industry, our long-term relationships with customers, suppliers, and team members stand testament to the quality of our interactions and the consistency of our excellence

This role offers a unique chance to significantly impact our growth and be celebrated as part of our collective achievements. You'll work in a supportive environment that promotes professional development and a growth mindset, all within a diverse and inclusive setting. Your contributions will be essential to our expansion, ensuring a rewarding experience where you're not just an employee but a cherished member of the Dolceroma family.

Please apply for this role by sending your CV and a Cover Letter addressing the role and “Why you believe you should get the job” to *******@dolceroma.com.au

PLEASE NOTE: Any CVs that are not sent to *******@dolceroma.com.au without a cover letter will be discarded 

We look forward to your application!