Address• Permanent role with an immediate start
• Flexible working arrangements
• Market leader in Mental Health
• Opportunity to partner with some of the State’s most important business and enterprise organisations
• High energy atmosphere, fantastic culture
• Convenient CBD location
Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We believe in providing care – anytime, anywhere through the channel of your choice. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services. We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services.
About the role:
We are looking for our next Customer Relationship Manager to continue to revolutionise the wellbeing space in NSW. The next Customer Relationship Manager will be responsible for developing new partnerships, as well as retention and growth of small, medium and large customers across all sectors including business, enterprise, government, health and education sectors.
These outcomes will be achieved through strategic planning, hunting for new opportunities, building strong relationships and engagement across all industries within New South Wales The Customer Relationship Manager will also be responsible for sharing of insights and opportunity identification within and across the entire Converge portfolio, solution selling techniques, internal collaboration, proposal development and follow up, strong negotiation skills and a consistent track record of delivery to (and above) expectations.
The role will be hybrid however, there will be a requirement for frequent face-to-face meetings scheduled across Sydney.
Duties include:
• Management of warm leads from end-to-end leading to conversion
• Development of tender responses
• Tender presentations to prospective clients
• Cross business engagement and collaboration including delegation/empowerment to relevant business support areas
• Customer opportunity identification (across all products)
• Strategic thinking and planning of annual customer plans and monthly tactical campaigning activities
• Maintaining long term customer relationships through positive and responsive engagement and regular review of customer needs
• Growing customer relationships through the active promotion of key services/contracts
• Achieving commercial performance with new customers numbers and proactive customer retention
About you:
You will be an accomplished account management professional with a history of growing account relationships in a face-to-face sales environment. To be successful in this role, you will have these skills, attributes, and experience:
• Passionate about delivering an exceptional customer experience
• A background in relationship/account management in a B2B environment
• Strong technical skills in delivering growth, business planning and problem solving
• Willingness to partner with internal stakeholders to achieve strong organisational outcomes, be a team player, encouraging and cooperative
Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It’s at the core of all that we do.
Our commitment to you:
• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Access to training and professional development
• Career development through internal mobility
• Lifestyle discounts – Discounted movie tickets, retail discounts and much more
If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button. Alternatively, please contact Cham Kumara on (03) 8620 5*** for a confidential conversation.
Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. We invite you to send us your resume or contact us at ******@convergeIntl.com.au
