Reservations Agent

About Capella Hotels and Resorts.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that  welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney becomes the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Reservations role is responsible for selling the hotel and providing information to prospective guests, capturing reservations via various online and offline distribution channels, and coordinating details of each reservation to ensure the highest level of customer service. The role collaborates with the Sales & Marketing, Operations and Finance Teams to ensure maximum guest satisfaction and deliver results according to agreed revenue strategies.

The Role

• Responsible for the first impression of the hotel and committed to ensuring a professional, flawless and warm pre-arrival experience.
• Process reservation requests, changes, and cancellations received via phone, email, and online distribution platforms.
• Act as a liaison between travel partners and the hotel in communicating and managing availability, pricing and room reservations.
• Be a champion of the local culture, heritage sites, events and trends to be able to provide recommendations and directions for our guests.
• Monitor incoming reservations via online channels, review details and follow up with clients to ensure booking details are clear and all information is available for a seamless arrival experience.
• Maintain positive guest and colleague interactions with good working relationships.

Talent Profile

• Hospitality or Sales / Marketing tertiary qualifications are preferred
• Experience in a similar role in the hospitality sector, customer service or sales capacity
• Knowledge of Property Management, Customer Relations Management and Distribution systems
• Excellent verbal and written skills
• Strong communication skills via phone
• Flexible in working mornings, evenings, weekends, and holidays
• Valid working rights in Australia

What it means to work at Capella Sydney

• Embark on a venture with Australia's newest Luxury Hotel.
• Be a part of like-minded team members who share knowledge and have fun.
• Work with beautifully crafted spaces and amenities in a Heritage building
• Complimentary hotel meals
• Uniform provided and laundered.
• Ability to grow and develop within and opportunities with the group.

*Kindly be informed that only shortlisted candidates will be contacted.