Reservations and Events Team Lead

The Group

Join Anyday, the team behind Brisbane venues, Agnes, Bianca, Hôntô, sAme sAme and Agnes Bakery. Our restaurants are driven by concept, be it Italian fare, cooking with fire or celebrating Thai culture and cuisine, presented in a stylish, creative, and inviting format. We pride ourselves on humility and the ability to give an essence of warmth while dining at each of our venues, made possible by the professionalism and knowledge of the team, the atmosphere and memorability of the spaces and the dynamism of the food.

The Role

We are looking for a passionate and experienced Reservations and Events Team Lead to join our exceptional team on a full-time basis. Reporting to the Head of Reservations and Events, the Team Leader will be responsible for leading a dedicated team of Reservations and Events Coordinators to create unforgettable experiences for Anyday's guests.  

Please note this is a Monday-to-Friday role. However, given our seven-day operation, occasional weekend work may be required as needed.

The Responsibility  

• Oversee, monitor and delegate the day-to-day duties of the wider Reservations and Events team. 
• Provide support and guidance to the team to assist with problem-solving and guest relations.
• End-to-end management of both events and reservations to meet the client and business requirements.
• Collaboration with the Restaurant team to ensure smooth on-the-day execution of Reservations and Events.
• Maxmise floorplans and offerings to increase covers booked for reservations.
• Conduct site visits and meetings with clients to showcase venues and discuss event details.
• Attend on-the-day client meet and greet and oversee event set up for VIP and larger events.
• Cultivate and maintain partnerships with relevant parties to ensure continued relationships and return business.
• Maintain and update event offering documents documentation, client files, and software
• Assist with Reservations calls and emails as needed. 

The Prerequisites 

• Proven experience in event management and reservations management.
• Exceptional written and verbal communication.
• Excellent time management and organisation skills.
• Familiarity with the hospitality industry and venue management.
• Advanced computer literacy and ability to manage multiple software platforms.
• Previous experience with SevenRooms program will be highly regarded

The Reward

• One extra week of annual leave based on length of service
• Referral scheme of up to $1,000 for referring a friend
• Sponsorship opportunities 
• Extra payments based on additional hours worked
• Restaurant discounts of up to 25% off and free coffee at Agnes Bakery
• Team meals
• Annual Team Party
• Company wide sport teams and initiatives 
• A wide variety of discounts on a range of participating retailers within the James Street Precinct
• Generous discounts at local fitness and wellness centres
• Management Incentives
• Learning and development opportunities, including WSET and leadership training