Reservations Consultant

Reservations Consultant

PRD / Accom Whitsunday

Cannonvale, Northern QLD

Reservations (Hospitality & Tourism)

Full time

Accom Whitsunday offers a diverse range of holiday rentals across Airlie Beach and surrounding suburbs.  We have enjoyed rapid growth and have many exciting growth plans for the future.

We are looking for a proactive  Reservations Consultant to join our dynamic holiday letting team.  This role is ideal for someone who has a knack for IT, an ability to learn new systems and can easily adapt to change.

The role will include:

• Manage booking portals and our listings
• Be proactive with maximising our owner’s income
• Ensuring we have all information for bookings before arrival
• All facets of reservations and guest liaising & communications 
• Answering email and phone queries 
• Responding to all reviews including portal listings
• Liaising with third-party software providers
• After-hours phone on a rotating roster
• Must hold a valid drivers licence and have own car 

What will get you ahead:

• A positive attitude. You'll be working within a team, and we're looking for a positive attitude to represent us to our valued clients and to keep our strong focus on company culture and exceptional service.
• Have a great understanding of IT Systems, Computers and the ability to problem solve and be proactive. 
• Demonstrate a willingness to grow and learn within a rapidly growing business and help guide the future of the business with a smart process-driven work ethic.
• You can take on feedback and are looking to grow your skills under the direction of and alongside other team members. 

Benefits include:

• Work with an award-winning team
• Exciting team perks
• Regular Professional Development
• A family-friendly culture 
• Above award salary and benefits

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• How many years' experience do you have in the hospitality & tourism industry?
• How much notice are you required to give your current employer?