Residential Life & Customer Service Coordinator

Apply your hospitality and Customer Service skills to positively impact our residents experience and stay with UniLodge Diverse role with opportunities to further enhance your skills Permanent full-time role based at UniLodge @ SCU – Lismore, NSW UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. OPPORTUNITY We’re seeking a passionate customer focused professional to join our team as a Residential Life & Customer Service Coordinator on a full-time basis (Monday to Friday roster). WHO YOU ARE & THE ROLE Living away from home can be a daunting experience for many of our residents. Our team play an important role in creating a fun and supportive community environment across our properties – and this is where you come in... if you’re a warm, friendly, and a passionate team player who would like to contribute to our great culture and student experience this may be the role for you. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, caring, hands on and positive. Previous experience in a community role supporting students or similar exposure to health and well-being will be beneficial to this role. The position is rewarding but requires focus and planning as you will need to perform a range of tasks including researching and developing evidence-based programs and policies and supporting a robust events and activities program. Some of your essential skills include strong written and verbal communication skills, good computer skills, solid planning, and organisational skills and a “we care” attitude. Key responsibilities for this role will include, but not be limited to: Creating a friendly environment and delivering a positive resident experience. Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing. Maintain effective liaisons with property services. Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed. Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.). Assist the General Manager in the design, development, implementation and management of the Residential Life and Wellbeing Program ensuring a balanced variety of events. Assist the GM in recruiting, training, and management of the Residential Advisor team. Maintaining incident records, assisting the GM in providing associated reports. Our mandatory requirements include: Unrestricted work rights in Australia National Police Check (completed within last 3 months) Working with Childrens Check First Aid & CPR Certificate (or willing to obtain) Why UniLodge Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. Join our Team If you are a skilled and results-driven professional with a proven track record in operational management, we would love to hear from you. To start you journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.