Resolution Officer

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Legal Practice Board
Resolution Officer
Level 5, Public Sector CSA Agreement 2022, $96,307 - $105,254 pa plus Superannuation
Position No:
EC007
Work Type:
Permanent - Full Time
Location:
Level 6, 111 St Georges Terrrace
Closing Date:
2024-02-04 5:00 PM
(YYYY-MM-DD)
About us
The Legal Practice Board of Western Australia (Board) is established under the Legal Profession Uniform Law Application Act 2022. The Board is responsible for the regulation of all Western Australian legal practitioners.
The Board is an equal opportunity employer committed to workplace equity and diversity. Aboriginal people, women, young people, people with disability and people from culturally diverse backgrounds are encouraged to apply.
Some of the benefits of working for the Board are that you have access to:

• Professional development opportunities;
• 11% employer superannuation contribution;
• 13 weeks long service leave, after 7 years of service;
• 14 weeks paid parental leave, after 1 year of service;
• The option to salary sacrifice superannuation; and
• Flexible working conditions.

For more information on the Board, please visit the website at .
About the role
There is currently one permanent, full time vacancy to be filled from this recruitment process.
Reporting to the Manager Dispute Resolution, this position is responsible for working towards resolving disputes and conciliating complaints and matters (typically between consumers and legal practitioners) that are suitable for resolution, to promote consumer confidence in the profession. The Resolutions Officer will manage and undertake assigned matters for dispute resolution, and assist senior officers in more complex dispute matters, including investigating matters/complaints, conducting conferences and applying alternative dispute resolution methods and processes to achieve resolution/closure of matter/complaint, and make recommendations and determinations in relation to matters.
To be successful in this position you will have substantial experience in a dispute or complaint management environment including conducting and managing dispute resolutions.
Please refer to the “Position Description” for more detail about this role. You can also obtain more information about the role expectations and responsibilities by contacting Paul Wallace, Manager Dispute Resolution, on (08) 6211 3600.
Conditions
A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.
While this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for ‘similar’ vacancies within the Board or the wider public sector, or both, which arise within twelve months of the recruitment process being endorsed. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Future vacancies may be considered fixed term, permanent, part-time or full-time.
Applying for the position
Please review the job description for information about the work requirements of the position. This information will assist you with the preparation of your application.
Applicants are encouraged to apply on-line and must provide:

• a comprehensive CV
• a two/three A4 page (maximum) outline on your skills and knowledge in relation to the Essential Work-Related Requirements that are listed on the attached Job Description Form
• a completed Application Form and Application Question Form (only if applying via email or post)

To submit your application, please click on the Apply for Job button.
All Work Related Requirements will be assessed during the recruitment process.
If you are experiencing technical difficulties, please contact the Board’s HR team on (08) 6211 3600 or email for further assistance.
To avoid last minute congestion that may result in your application being received after the closing time and therefore not eligible, please endeavour to submit your application well before the closing time.