Address
Form of workThe Department for Child Protection is seeking an Assessment and Resolution Officer to join the Executive Services team on a full-time term basis.
The role is responsible for:
- Providing timely and informed specialist advice and consultation services on a range of child protection related complaints.
- Managing the receipt, planning and delivery of responsive and effective complaints correspondence and assessment services.
- Facilitating and managing complex coordination and liaison of complaints and feedback case material with a range of internal and external stakeholders.
- Contributing to the development and review of reporting metrics, and implementing and maintaining a range of efficient services and processes which support the Central Complaints and Feedback Unit.
About You
We are looking for a confident communicator with an effective understanding of child protection practices, case management methodologies and legislation within child protection.
To be successful you will have experience in managing extremely sensitive and complex issues, complaints and problems, and initiating, formulating and actioning solutions to resolve complaints based on the practical interpretation of policies, procedures and relevant legislation.
You will have exceptional interpersonal, written and oral communication skills, with the ability to exercise confidentiality, resilience and sound judgement that enable the provision of accurate and actionable advice to key stakeholders and clients.
If you have a high level knowledge and understanding of quality management systems and complaints and feedback standards, then this may be the role for you.
