AddressRetail Operations Manager
About Us
Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail. At Pandora, we give a voice to people's loves through hand-finished jewellery crafted from high-quality materials, offering endless possibilities for personalisation, empowering consumers to express their personal style through our pieces.
Headquartered in Copenhagen, Denmark, Pandora is the world's largest jewellery maker with presence in more than 100 countries across the globe. At Pandora, we give a voice to people's loves. Beloved for our inimitable charm bracelet, Pandora jewellery offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.
The Role
As our Retail Operations Manager you will oversee the Retail Operations of the concept store network (OO and Franchise), creating synergy between departments (VM, CX, IT, HR, Merchandising) and the field-based sales team. Close collaboration with the Sales Director is essential to integrate and support sales strategies operationally at a store level. The role also includes responsibility for the Loss Prevention, ensuring compliance with local regulations in O&O stores.
- Collaborate with Sales Director and other key functions to influence company strategy and business priorities for the field-based sales team
- Conceptualise and implement future retail activities and processes, aligning operational strategies with company sales objectives
- Lead and deliver global projects at Retail Operations and OMNI channel level.
- Drive and deliver the integration of the ANZ Cluster
- Manage Sales Operations, including setting sales targets and budgets, reviewing sales performance, and establishing streamlined payroll reporting processes
- Oversee Store Operations, ensuring compliance with policies and procedures relating to security, health, and safety
- Manage Loss Prevention, including leading stock takes and overseeing brand protection in line with local policies
- Career development, coaching, and mentoring of Operations and Development Team Members
- Champion PANDORA values (WeDream, WeDare, WeCare, WeDeliver)
You Have
- Resilience and determination in setting and achieving challenging objectives, going beyond standard expectations
- Skilled in negotiating with various stakeholders, including suppliers, team members, and external partners, achieving favourable outcomes
- Regularly analyses complex data and information from various sources to identify key insights and opportunities
- Stays informed about industry developments, competitor strategies, and market trends, using this knowledge to inform strategic decisions
- Builds and maintains strong, collaborative relationships with internal and external stakeholders
What's in it for you?
We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:
- Generous staff discount on all Pandora products
- A day off on your birthday
- Opportunities for development
- Health care package
- Retail Bonus Scheme
- Leave loading
Why Pandora?
If you DREAM and DARE to grow as a leader as well as develop yourself and client groups daily, if you CARE and appreciate diverse work environments and you DREAM to work in a fast paced, innovative, and disruptive organisation, Pandora is the right place for you! You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.
