AddressAbout the Role
Brand new critical leadership role to support a growing global business. The General Manager Operations will report to the Operations and Commercial Director and will oversee the Northern Region of the Australian and New Zealand Business. Based in Sydney and supporting the Emirates Leisure Retail venues across Sydney, Brisbane, and Auckland you will drive business outcomes, lead strategic direction and growth, influence partnerships and alignment and be responsible for the highest level of service and safety.
With revenue in excess of $35 million, over 250+ total reports in your region and an anticipated growth of 15+ venues on the horizon, you will have a passion for people and delivering operational excellence. Partnering with the Operations Director and General Manager for the Southern region who supports venues across Melbourne, Adelaide, Perth and Launceston, you will pay a pivotal leadership role in the business.
Location: Sydney NSW (strongly preferred). We are open to considering applicants from other locations if they are a strong fit for the position.
Who we are:
Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30+ premium dining venues across major airports in Australia and New Zealand. As a dynamic subsidiary of the Dubai-based ELR/MMI group, who own and manage over 300 establishments globally and as part of the prestigious Emirates Group, ELRANZ continues to redefine airport dining with high-profile partnerships and innovative service delivery.
Key Responsibilities:
- Oversee and drive the successful implementation, development, and growth of end-to-end operations.
- Lead and develop a high-performing team, fostering a culture of excellence and accountability.
- Responsible for critical projects, including venue openings, commercial improvements, marketing activations and operational procedures, recruitment, and standards, etc.
- Strategically partner with key stakeholders and have robust supplier / contractor relationships and manage commercial negotiations and procurement.
- Full P&L accountability, managing revenues in excess of $35 million.
- Oversee, drive and maintain food safety and liquor compliance standards.
Skills and Experience:
- Extensive experience in operations management preferably within the hospitality industry, with a strong track record in multi-site management.
- Proven ability in leading commercial projects related to suppliers, procurement, and venue development.
- Exceptional leadership capabilities, with experience in team development and achieving operational excellence.
- Strategic thinker with a robust understanding of financial management and commercial drivers.
- Significant stakeholder management including suppliers, landlords, project managers, contractors, and internal support office services.
What We Offer:
- Genuine flexibility, in a supportive, collaborative, outcome focused working culture.
- Rebate on Emirates Airline flights and discounts with various group partners and venues.
- Access to our comprehensive Employee Health and Wellbeing Assistance Program.
- Career growth and development opportunities, supported by ongoing training.
- Attractive remuneration package with incentive bonus
Our Values:
- Teamwork: Our success is shared—achieved through the collective effort of our dedicated teams.
- Service: We commit to excellence, striving to deliver outstanding guest experiences every time.
- Integrity: Ethical, honest practices are at the core of our business, fostering a trustworthy and inclusive environment.
- Quality: We pursue the highest standards in every aspect of our operations, from food safety to guest satisfaction.
- Results: We recognise and build on our achievements, learning from every experience to drive continuous improvement.
Apply Now! If you are a driven leader passionate about delivering exceptional guest experiences and you excel at operational management, we would love to hear from you.
Emirates Leisure Retail is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: Successful applicants will be required to obtain an Aviation Security Identification Card involving a background and criminal history check.
