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Form of work
SalaryWe are in search of a dedicated Customer Service and Retention Consultant, tasked with aiding customers in their inquiries regarding higher education courses and degree programs. As a pivotal figure in this position, you will act as a dependable and knowledgeable advisor, delivering outstanding support throughout their educational journey.
Your main focus will involve grasping the individual needs of each customer, ensuring they are guided towards the most appropriate study options and offering comprehensive assistance throughout. With a diverse student base under your care, a genuine passion for understanding various study paths is essential to provide effective support.
Retention plays a vital role here! You will encounter challenges in addressing concerns from students looking to withdraw from courses or drop specific subjects. Your ability to connect with individuals and offer solutions will be paramount for sustained success in this role.
Join a company that values and supports its people and customers, fostering innovation and continuous learning for all. With a strong commitment to education, their mission is to make a positive impact on every individual they engage and create an environment where everyone feels valued.
Benefits:
- A secure base salary of $60,000 + super + bonuses! Achievable earnings of $80,000 ++ annually with access to uncapped commission
- Unbeatable working culture! Consistently voted as one of Australia's best places to work. This is a collaborative and rewarding workplace.
- Tools of the trade provided incl Laptop, keyboard, mouse & headset will be provided.
- Large discount on courses! Your personal education will be invested in.
- Clear opportunity for personal growth and career development.
- Remote working! This opportunity offers work from home right across Australia
- Monday to Friday roster with a flexible rotating roster throughout business hours.
- NO weekend work
