AddressAbout the role:
Medstock, an innovative and rapidly expanding Australian provider of wound care consumables, is offering an exciting opportunity to join our Head Office Team on the Gold Coast. Our team is dedicated to delivering quality and affordable wound care dressings to the Australian market. In addition to our high-quality product portfolio, we prioritise exceptional customer service and education for our clients.
We are currently seeking a dedicated and efficient Sales Administrator to join our team.
Key Responsibilities:
- Receiving and processing all customer orders
- Liaising with our warehouse department to ensure sales orders are accurate, maintained and despatched within the required timeframe
- Handling reception duties, including answering calls and greeting visitors
- Providing high-level customer service through calls, email, or other forms of communication
- Making outbound calls to prospective and existing customers
- Ensuring leads, opportunities, and accounts are managed accurately in the CRM
- Providing administrative support to staff
- Assisting with accounts receivable
- Ensuring all activities comply with company policies and procedures
- Assisting with marketing activities and events
- Performing duties as directed by the Office & Operations Manager
What We’re Looking For:
- 2+ years of experience in a sales support role, adept at managing sales administration via phone and email
- A passion for customer service, committed to delivering optimal solutions to customers' needs every time
- Impeccable attention to detail
- Experience in using CRM software such as Salesforce
- Excellent written and verbal communication skills
- Proficiency in Google Suite tools (Gmail, Drive, Calendar)
- Proficiency in MS Office tools (Word, Excel, PowerPoint)
- Ability to thrive on multitasking and skilled in prioritisation
- Exposure to eCommerce CMS such as Shopify (desirable)
