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Form of workRSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
With Australia’s most successful prize home lottery backing us, as a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career. And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.
Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. You’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.
What else makes us great:
- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each day and be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas!
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices – have an influence, be the difference!
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services
This role sits within Australia’s most successful prize home lottery and supports the day-to-day operations of our sales and service channels - Contact Centre and Direct Sales - to achieve continual improvement in sales and compliance outcomes.
Key responsibilities of this role also include:
- Contributing to daily, weekly and end of Art Union sales reporting to enable campaign optimisation.
- Conducting quality assurance monitoring of vendors to ensure contract obligations are met combined with delivery of customer excellence and compliance.
- Using analysis and reporting as well as feedback to monitor and drive vendor performance
- Liaise with external stakeholders as required to provide ongoing support and assistance.
- Build positive ongoing working relationships with channel partners and other key suppliers and internal and external stakeholders.
- Optimise the financial controls for the sales and service channels through accurate coding of invoicing and maintaining financial spreadsheets.
- Responds to changes in customer needs.
Being responsible for a sales channel in Australia’s largest prize home lottery is no mean feat, and this role requires someone who can drive outcomes through strong relationships, take initiative and go above and beyond when needed. Someone who enjoys a fast-paced environment, contributing to a passionate team and working autonomously, will get the most from this role.
- At least two years of experience in a similar role.
- Demonstrated effective communication and interpersonal skills and the ability to interact with a broad range of internal and external customers in a positive and professional manner.
- Must possess sound people management skills with ability to handle conflict and grievances.
- Experience using a CRM or data base system, preferably membership based.
- Intermediate skills in Microsoft Office (Word, Excel, Outlook) along with demonstrated experience in the completion of administrative tasks including reporting and reconciliation of information.
- Self-motivated achievement oriented with the ability to prioritise, plan, and organise in a fast-paced environment.
- Ability to maintain confidentiality and privacy of information.
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.
