Sales Executive - Group Bookings

• Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walk  
• We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

What you will do:

You will play an integral part in supporting our team provide a dedicated service specifically to groups interested in travelling to our Parks and Resorts.  Reporting to the Groups Sales and Services Manager, your day to day will involve ensuring timely responses to enquiries made, relating to group accommodation with a goal of offering a solution that results in the conversion of the booking.  As needed, there may be a requirement and flexibility to travel to our Parks and Resorts throughout the portfolio.

You will contribute to NRMA Parks and Resorts overall performance by developing and maintaining relationships with key clients, focusing on conversions and growing the opportunity for groups across the greater NRMA Holiday Parks network, and building repeat patronage and optimum service (such as sporting, school, weddings and corporate groups / associations).  You will also:

• Identify opportunities, generate new enquiries, secure repeat business, and maintain the sales pipeline for group business opportunities
• Be responsible for quoting and conversion of bookings
• Review forecasts and apply sales strategies to meet shortfalls 
• Adopt cross selling techniques across all parks and resorts
• Attend industry networking and tradeshows where required
• Compile and provide reports on activities as required
• Ensure all sales processes and client communications are centrally managed through booking platform (Ivvy) and outstanding tasks are managed daily.
• Establish and grow a portfolio of clients

What you will bring:

• Demonstrated experience in managing the full Group Bookings process
• A track record of lead generation and building business across managed accounts
• Understanding of sales process and conversion tactics
• Experience in a customer service/sales role
• Ability to coach peers and influence stakeholders
• Relevant tertiary qualifications in Tourism/ Hospitality or equivalent (desirable)
• Knowledge of group booking systems, specifically Ivvy (desirable)
• Well-developed sales, verbal and written communication skills
• Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds
• Strong organisation/time management skills

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.