Service Advisor / Guest Experience Consultant

The Role
We are seeking to appoint an experienced Full Time Service Advisor in our Service Department at Berwick Toyota, you must be customer-centric and come with a positive happy attitude.
In this position your day will be busy and filled with variety, you will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer, for repair and maintenance service on vehicles.  Your main responsibility will be liaising with the service department customers, both face to face and over the phone.

Must Have

• Service advisor / Consultant experience
• Mechanical / Workshop background or aptitude 
• Ability to achieve excellent Customer Satisfaction
• Outstanding Customer service skills
• Very Friendly and professional
• Ability to achieve excellent Guest Satisfaction
• Customer orientated and ability to adapt, interact and respond to different types of cultures
• Ability to always be on show ready to engage with our Customers.
• Excellent interpersonal skills with clear and professional verbal communications
• Effective time management skills
• Sound knowledge of the Microsoft Office suite
• Team Oriented

Day to day operation may include but not limited too:

• Meeting & Greeting customers
• Providing outstanding customer experiences
• Keeping customers up to date with vehicle progress
• Determining the customer's needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time
• Organising courtesy cars
• Estimating the cost and time needed to complete a job using the Dealership Business Management System
• Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
• Gaining authorisation for extra work if required
• Handling customer concern's and escalating where necessary
• Carryout follow up phone calls when needed

What you can expect to receive:

• Generous hourly rate + guaranteed weekly OT + commission
• Ongoing training and development
• Clear career path, should that be something you want in the future  

HFH Auto Group Values.
“Mission 100 defines our Vision which is to be the best automotive organisation in the country by consistently striving to deliver 100% guest satisfaction to 100% of our guests 100% of the time, where employees are engaged, the community is served, and our business reputation is infused with integrity and fun.”

The Company
HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda and Lexus.

How To Apply:

If you feel you have skills & attributes to be a key player in our service department, don't hesitate to join this market leading brand. 

Your interest in this role will be kept strictly confidential