Sales Expert - Services

Be a part of Australia’s fastest growing and largest consumer electronics retailing group - over 200 stores and 13,000 employees. JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. 

• We have a supportive, transparent and inclusive team 

• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market 

• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. 

• We offer generous team member discounts across The Good Guys and JB Hi-Fi 

• You will have exposure to ongoing training & development opportunities from day one 

• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group 

The role

The Sales Expert - Services partners with stores to develop sales capability and drive profitable sales growth for defined services.

Key Responsibilities:

• Ensure sales targets are met by identifying Area and Store opportunities and developing strategies and targets to drive sales growth.
• Work closely with the State Sales Manager - Services to create and implement strategies for stores with tangible outcomes and achievable time frames.
• Work directly with store leadership team to facilitate face to face learning and coaching solutions that support sales of services products.
• Conduct skills assessments, gap analysis and action planning utilising standard tools and reports for internal and external stakeholders.
• Measure the improvement of services product sales for stores and areas.
• Conduct routine Financial Services compliance audits.
• Build and maintain effective working relationships with internal and external stakeholders.
• Work directly with store leadership team to ensure key compliance metrics are met. Including but not limited to conducting routine compliance audits.

Skills and Experience:

• Minimum of 12 months leading a high performing team.
• Demonstrated success in Services sales.

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi recognises the importance of diversity and appreciates the ways in which different perspectives encourage innovation.