Sales Operations Administrator

Sales Operations Administrator

In today's marketplace, organisations are discovering the need to turn their attention inward to find their future talent. At LHH, we advise our clients on how to succeed in the evolving world of work, helping organisations build their capabilities and individuals build better, brighter futures through

career transition, career development, leadership development and assessment. We do this so our clients can realise the untapped potential within their own workforce, resulting in increased productivity, morale, and brand affinity.

This Sales Operations Administrator is an integral part of the LHH National Sales Team and is responsible for a wide range of critical business activities and processes that ensure the team runs effectively efficiently and in line with LHH's overall business strategies and objectives. This is an exciting and varied role which has real impact on the success of the business. It is a role that achieves results through collaborative partnership with the sales team while ensuring systems and processes are optimized to support the team continue to deliver outstanding results for customers and maintain LHH's market leading position.

Central to this role will be ensuring regular cadence of communication and reporting for both for internal and external stakeholders. You will therefore bring a strong background in information management, communication and experience working in a service oriented and customer facing business environment. To be successful in this role, you will enjoy working in a collaborative and positive team environment. You will be highly organized, thrive on learning, have project management experience, and enjoy streamlining work processes. Your communication and analytical skills will be highly valued as will your customer-centric mindset, initiative, and flexibility.

Reporting Relationships:

• Quality Manager

Direct Reports:

• No

Major Responsibilities

Key Accountabilities

Sales Team Business Partnering

• Partner with the sales team to support systems and processes at each stage of the sales-cycle.
• Manage information flow and communication within the sales team including meeting cadence and reporting.
• Identify and lead continuous improvement opportunities relating to Sales Operations.

Communication and Reporting

• Schedule regular sales team meetings and other meetings for Sales Director
• Attend Sales and marketing meetings and ensure agendas and actions are coordinated.
• Weekly and Monthly reporting on metrics such as Appointments, new Opportunities, sales pipeline, revenue projections, open tasks and leads.
• Produce other business critical reports such as Annual Partner (client) reviews.
• Bridging Sales and Operations, facilitate clear communication, resolve queries from the Sales team, and ensure smooth collaboration for effective operational delivery.
• Monitor and reporting on customer contract status on a regular basis.
• Audit assistance in locating sales documents and contracts.

Supporting Client Pursuit, Onboarding & Maintenance

• Support the compilation of proposal/tender/presentation responses.
• Prepare new business terms for review and managing internal/external sign-off process and storing contracts.
• Complete vendor forms & vendor set-up documents
• Respond to privacy form compilation requests by drawing on pro-forma answers and engaging the global and local privacy team.
• As a superuser, ensuring Salesforce is used effectively to store critical client information.
• Support Sales and Marketing functions by supporting client and prospect admin and events including booking venues, recording/ reporting on RSVPs and attendance, data-cleansing and lead triage when needed.

Compliance

• Comply with Quality, Health and Safety requirements.
• Comply with the Group's policies and procedures laid out in various management systems.

Competencies we are looking for

• Teamwork
• Planning and Organising
• Customer Focus
• Communication (verbal and written)
• Results Focused
• Flexible

What do you need to be successful

• Experience in a similar role in a fast-paced customer-centric business environment
• Strong Word, Excel and PowerPoint skills
• Ideally experience working with Salesforce
• Experience working with Pardot is a nice to have.

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can't just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what's next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we're here to make sure the future works for everyone.

A division of the Adecco Group - the world's leading HR solutions provider - LHH's 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It's why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion