Sales Support Officer

MAYDAY Recruitment are excited to be partnering with a trusted industry leader providing flexible and tailored premium funding solutions across Australia and New Zealand.
  
As a Sales Support Officer, your primary responsibility is to provide assistance to the National Sales team whilst building relationships with external stakeholders to ensure a great experience. You'll play a crucial role within the team to support across all areas of the sales process.

This position is based out of the Sydney CBD office with initial training being fully office based. Once training is completed, hybrid working is available.  
  
What's in it for you?

• Permanent opportunity offering career advancement within a well-established firm of over 30 years. As well as being under the umbrella of a leading insurance company.
• $75,000 - $85,000 salary package, depending on experience.
• Opportunity to earn a 20% annual bonus on top of your salary.
• Modern and conveniently located offices, located in North Sydney. Just a short walk from the train station.
• Monday - Friday, regular office hours.
• Enjoy the employee rewards program and discounts at over 350 major retailers!
• Salary income protection and access to discounted insurance options as a valued member of the team.
• Hybrid working, 2-3 days per week in the office.
• Opportunity to grow and be supported by managers with multiple years of experience in the industry.

• Assist the National Sales team of 20 staff with large loan approvals and enquiries.
• Efficiently manage Sales Support email inboxes, ensuring timely and accurate responses to ensuring clients experience the highest level of service.
• Generate premium funding quotes on behalf of the Sales team.
• Collaborate with Credit and Risk team for efficient loan processing and providing updates when required.
• Provide exceptional customer service to staff, brokers and clients addressing their needs and inquiries promptly.
• Resolving complaints and elevate complex issues to the Sales Support Team Leader as needed.
• Manage administrative tasks for significant premium funding applications.
• Perform pre-assessment credit checks on potential clients.
• Ensure compliance with policies and regulations.
• Maintain in-depth understanding of credit procedures and compliance.

• Previous experience with a funding/loans company is highly desirable, however not an essential.
• 2 years + experience in a customer or Sales Support role, able to manage multiple stakeholders.
• Background in the Insurance, Banking or Financial industry is preferred
• Customer-centric mindset, committed to delivering exceptional service.
• Strong organisational skills, ability to manage time effectively.
• Bring a positive attitude and a drive to achieve success for yourself and the wider team.
• If offered the position, completing a full police check will be required.