Scheduler & Administration Assistant

Job description

• Are you looking for a new challenge for the new year?
• Are you passionate about helping others and enjoy working in a team environment?
• Then look no further! Join our team here at Platinum Healthcare!
• Platinum Healthcare is seeking a Scheduler & Administration Assistant (Full time/Part time) to join our friendly team.

Platinum Healthcare, an established Western Australia business, is on the lookout for a dynamic Scheduler & Administration Assistant to join our warm and welcoming team. We take pride in delivering premium aged and disability home care services in Perth, offering in-home aged care, disability care, respite, and palliative care services to a diverse clientele.
About the role
We are seeking a dedicated Scheduler & Administration Officer to join our bookings team dealing directly with our diverse clientele and support workers. The successful candidate will be responsible for building positive relationships, managing telephone inquiries with a warm and knowledgeable touch, and ensuring seamless coordination of client and support worker activities. This role offers an exciting opportunity for someone ready to take on challenges in a supportive and collaborative environment.
Key Responsibilities

• Plan, coordinate, and schedule shifts in line with organisational policies
• Develop positive relationships with stakeholders
• Handle incoming phone inquiries with a warm and knowledgeable approach
• Monitor and log client and support worker activity, addressing issues promptly
• Review schedules and validate hours worked

• Arrange replacement staff to cover planned or unplanned absences and shift changes

• Manage general administration tasks, including scheduling new client services and handling email communication
• Utilise internal scheduling software and Microsoft Office Suite

Skills & Experience

• Exceptional communication and interpersonal skills to support clients, their families, employees and stakeholders
• Ability to work in a team environment but also autonomously as required
• You will need to be reliable and have a positive can do attitude
• Ability to maintain professionalism and perform under pressure
• Exceptional problem-solving skills
• Friendly, flexible and adaptable even when under pressure
• Proficiency in the operation of customer databases and Microsoft Office suit
• NDIS Screen Check and Covid-19 Vaccination evidence
• Previous administration experience in a disability or aged care office environment would be an advantage
• Prior experience in scheduling or rostering is desirable but not essential

If this opportunity aligns with your aspirations, please submit a resume and cover letter detailing your skills and experience to using the subject line: Scheduler & Administration Assistant enquiry via EthicalJobs.
Shortlisting will commence immediately, so don't miss out on the chance to join our incredible team!
Note, due to the high volume of applications typically received only shortlisted applicants will be contacted.
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