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Form of workContribute to the amazing support Nextt provides to clients by matching and rostering them with highly-skilled Support Workers.
Nextt is seeking a motivated Scheduler who would like to join a high-performing team in our newly established Central Services team. You’ll work as part of a tight-knit Scheduling team who ensure our clients receive support from our highly skilled workforce. Scheduling has combined forces with Talent Acquisition to tailor an unmatched Support Worker experience from application through to working with our amazing clients.You’ll join us in Melbourne, based out of our purpose built office in the CBD, on a 6-month Fixed-Term contract. A hybrid role ensures you have the right level of flexibility and work-life balance. We also have Casual opportunities, a great way to get your foot in the door with an industry leading NDIS provider.
At Nextt we are passionate about delivering person centred care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are passionate about understanding our customers and supporting them to achieve their goals.
The Opportunity
Our Nextt person will join us with proven experience working as a Scheduler or in similar roles such as Rostering Coordinator, Workforce Planner, Contact Centre Agent, or Medical Administration. Disability or Health sector experience is an advantage as you’ll be Scheduling Support Workers in line with the SCHADS award.
The role reports to the Scheduling Team Leader, some of the day-to-day activities include:
- Matching Support Workers with Clients and Rostering accordingly, providing excellent customer service.
- Working closely with our Client Experience & Intake Managers supporting and developing the Support Worker teams
- Ensuring support workers are placed into active shifts based on individual participant needs and follow up progress.
- Identifying shortfalls and providing proactive solutions to the team.
- You’ll have excellent organisational skills, time management and attention to detail.
- Have experienced working either in a Scheduling type role or one that includes managing a high volume of caseloads and calls.
- Have excellent written & verbal communication, influencing & negotiation, and critical problem-solving skills.
- A role with true purpose: the Scheduling department has a direct impact on the support provided to our participants, a highly rewarding role. Your work ensures clients are supported by highly-skilled staff.
- Competitive Salary Package: you’ll receive a generous salary plus Super.
- Opportunity to grow: we provide up-skilling opportunities, training, and networking, to ensure you can grow within your career.
- Team: an innovative and dynamic team with a positive culture.
- Hybrid: flexibility with hybrid work.
- NDIS Workers Screening Check
- Working with Children Check - Employee
Please confirm in your application if you are applying for the FTC or Casual.
Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.
