AddressMartin Heating & Coooling specialise in service, repair and installation of heating, cooling & hot water systems in Geelong and Melbourne’s Western Suburbs.
We are excited to announce we currently have an opportunity for a Scheduling and Administration Assistant to join our friendly office team.
This is a part-time position 20-25 hours per week, based at our head office in North Geelong.
This is a varied role which includes scheduling appointments, dispatching technicians, inventory management, coordinating with suppliers, data entry and of course, providing excellent customer service.
Perks:
- Part-time position Monday-Friday - no weekends!
- Enjoyable, inclusive team environment – a sense of humour is a must!
- Professional development, including inhouse training
- Opportunity to progress in a young, fast-growing business
Your responsibilities will include:
- Answering the phone
- Scheduling incoming work orders
- Attending to incoming enquiries from customers and suppliers
- Manage all job-related customer communications (phone, SMS, email) and update our job management system
- Maintain accurate records of service jobs, including details of work carried out, parts used, and customer information.
- Liaison with service and installation teams
- Optimise daily workflow and route plans for service technicians
Essential to the role, you will possess:
- A friendly phone manner and excellent communication skills
- Demonstrated customer service skills
- Proven ability to multi-task and work in a fast-paced environment
- High level of computer literacy – confident in using or learning our job management software
- Excellent attention to detail
If you possess all the essential qualities for this role, we welcome you to apply. To be considered for this role, please include a cover letter letting us know why you are the right person for the job!
An immediate start is on offer for the right applicant.
Martin Heating & Cooling are an equal opportunity employer.
Applicants are required to hold Australian Citizenship or Permanent Residency at the time of application to be considered.
For a confidential discussion about the role, our Office today on 1300 146 525 or apply using the link on this page
