Sea Freight - Customer Service

Benefits:

• An ample opportunity for the right applicant to get involved in other projects, develop your career and get in early!
• A team who provides and creates opportunities for their staff who are eager to learn and grow
• A business who recognises your hard work and achievements
• Located in the Eastern Suburbs of Brisbane 
• JOB REF: MAS.107.1

  
The Role:Reporting directly to the Export Manager, the Export Sea Freight - Customer Service will manage the end-to-end export process for a dedicated customer base and will deliver excellence to our customers reminding them what great Customer Service is all about. 

This will be a diverse role with plenty of customer contact and challenge. As the business expands there will be ample opportunity for the right applicant to get involved in other projects. Now's the opportunity to join a fast growing business, develop your career and get in early! 

Key Responsibilities:

• • Handling consignments from quoting/ booking stage through the documentation process, invoicing and file reconciliation for all kinds of cargo across the globe. 
  • Arranging FCL & LCL transport jobs.
  • Provide a high level of customer satisfaction through the delivery of exceptional service.
  • Serving as a point of contact for clients, partners and other offices for any operations related issues.
  • Coordinating and negotiating with subcontractors, sourcing competitive rates from potential subcontractors
  • Supporting sales team with proposals, quotes and rates sheets to clients.
  • Administration and support in daily business activities in a global business environment.
  • Supporting management (local and regional) in reporting, etc.
  • Ensure adherence & continued compliance to both internal standards and external legislative requirements across all trading markets.
  • Spearhead initiatives for ongoing improvement to streamline operations, cut costs, and enhance operational efficiencies.

You will have:

• • 2+ years of experience in an Export role.
  • Strong knowledge and understanding of EDI Cargowise operating system is essential.
  • Proficient computer skills including the use of MS Office 365.
  • Good organizational skills, customer-focused with attention to detail.
  • Account Management and client/supplier facing experience.
  • Experience in handling & processing dangerous goods/Hazardous export shipments - DG qualified inc DG Hub and Ships lodgement experience.
  • Relevant Australian freight industry experience and product knowledge.
  • Clear and effective communicator with all internal/external stakeholders across mediums of exchange.
  • Effective time and task management as per requirements or deadlines.
  • Making sensible and timely commercial decisions.
  • Being adaptable and accepting change.
  • Resilience– handle challenges in a professional consistent and pragmatic manner
  • Ability to work outside of normal hours if a specific situation warrants it.

Click APPLY or explore other opportunities on our website 

Please note that due to a high level of applications, we will only contact those who meet our client's selection criteria. We will however save your CV / Details on our database and will be in touch as soon as a suitable opportunity arise.