Senior Account Manager

As we continue to grow, we now have an opportunity for a new Senior Account Manager. This unique role will give you the opportunity to work out of our Moorebank Head Office – building Client relationships, and providing a single point of contact across the full range of our hard technical services. These technical services currently cover HVAC, Fire, Electrical, Plumbing, Auditing, Sustainability, Analytics/BMS and Managed Service Agreements – but as Grosvenor grows – so will you!

What do Grosvenor Do?

We’re a leader in technical asset management in the commercial space, maintaining and servicing HVAC, Fire, Electrical and other systems for Clients nationally. When it comes to outcomes for our Clients, we don’t just do the norm, we redefine the norm…

What will you be doing?

• Cross selling Grosvenor Core Service and Support services
• Support team management and retention of NCRM accounts.
• Provide P&L review and management of individual NCRM portfolios.  
• Provide mentoring and support to the National CRM to drive the achievement of customer KPI’s and compliance requirements.
• Facilitate all customer escalations for each of the National CRM contracts within the managed portfolio.
• Assist and support the National CRM to develop and maintain high level relationships across the client organisation and related stakeholders.
• Retain and build on existing CRM managed accounts, and increase gross profitability.
• Debtor management across your portfolio team
• Work with a dedicated team to provide the best services possible to out clients.

We’re looking for someone who has:

• Relevant trade or business related qualifications
• Previous experience in a Client Relationship role, or sales within the Building/Hard Technical Services Industry
• Ability to critically analyse information
• Demonstrated ability to manage an operational team
• Confidence across a range of software and computer systems.
• Demonstrable presentation and negotiation skills
• Possesses strong commercial acumen, emotional intelligence, outstanding needs analysis skills and can operate within a team or autonomously.
• Is a polished communicator with excellent negotiation, conflict management and influencing skills.

Why Grosvenor?

Apart from a competitive salary; focused but friendly team, and a wide variety of services, we have awesome perks – not only do you get discounts on everything from Health & Pet Insurance, Flights, Car hire Etc – you get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!