Senior Account Manager

Note: MachShip does not engage with recruiters for staff hiring. Please refrain from contacting us for this role or any other role we're advertising for. Direct applications from candidates are welcome.

About the Company

Located in the heart of Melbourne's bustling technology hub, MachShip is a leading cloud-based Freight Management Platform tailored for enterprise businesses. Our platform streamlines the complexities of freight management, offering seamless solutions for managing, tracking, and reporting freight movements. Backed by advanced algorithms and cutting-edge tracking technology, MachShip boasts direct connections with a vast network of Australian transport providers and serves many of Australia's leading retail brands and wholesalers. 

MachShip has earned a reputation as the most comprehensive yet user-friendly freight management system in the market. With our continuous expansion and dominance in the Australian landscape, we stand at the forefront of SaaS technology, shaping the future of supply chain solutions.

About the Role

We are seeking an experienced and personable Senior Account Manager to nurture and expand relationships with our top-tier clientele within the freight and logistics industry. Reporting directly to the Director, you will serve as the primary liaison, ensuring our clients derive maximum value from our services while identifying avenues for business growth within existing accounts. This role demands a dynamic individual with a keen understanding of the freight and logistics sector, coupled with exceptional relationship-building skills.

Key Responsibilities:

• Cultivate and strengthen long-term relationships with key clients across various sectors including Freight Brokers (4PLs), Wholesalers & Distributors, and E-commerce.
• Act as the primary point of contact, ensuring exceptional service delivery and customer satisfaction.
• Identify and pursue new business opportunities within existing accounts, collaborating with internal teams to enhance the overall customer experience.
• Demonstrate a consultative approach to managing complex customer relationships, leveraging industry expertise and business acumen.

We are looking for someone who:

• Possesses in-depth knowledge and experience within the Australian Freight and Logistics industry.
• Excels in building and maintaining trust through effective communication and consistent delivery.
• Demonstrates strong business acumen, decision-making skills, and organisational agility in a fast-paced environment.
• Exhibits a dynamic personality capable of engaging and influencing stakeholders at all levels.
• Displays accountability, transparency, and authenticity in all interactions.
• Exhibits high emotional intelligence, fostering genuine empathy and understanding within the team.

Account Managers at MachShip:

• Demonstrate expert knowledge of the Australian Freight & Logistics industry and client needs.
• Prioritise trust as the cornerstone of customer relationships.
• Maintain up-to-date knowledge of industry trends, competitors, and offerings.
• Collaborate closely with internal teams to enhance customer experience.
• Possess excellent time management, organisational skills, and analytical mindset.

Qualifications:

• Bachelor's degree preferred.
• Minimum 5 years experience in the Australian Freight & Logistics industry.
• 5+ years of experience in business development, sales, or account management.
• Proven track record of managing large account portfolios.
• Proficiency in Microsoft Office and CRM software.

Perks:

• Vibrant office environment with the option for remote work.
• Bi-weekly MachShip Social Fridays featuring office BBQ and drinks.
• Quarterly team-building activities to celebrate achievements.

If you're a seasoned professional with a knack for relationship-building and a deep understanding of the Australian freight and logistics landscape, we want to hear from you. Join us at MachShip and be part of a dynamic team shaping the future of supply chain solutions. Apply now!