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SalaryEach day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?
At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.
We are looking for an experienced Senior Acquisition Manager, to join the Mortgages Origination Team within the Retail Bank. This role will be responsible for delivering initiatives to support the acquisition of mortgage customers using pricing, policy, product and customer experience levers. The Senior Acquisition Manager will work closely with Marketing, Customer Insights, Broker Sales, Direct Mortgages Sales, Product, Digital and Tech to optimise lead generation and conversion rates supporting our growth ambitions across both broker and direct mortgages.
What You’ll Do
- Improve the performance and profitability of the mortgage business by identifying and executing strategic and tactical opportunities that contribute to improving portfolio acquisition
- Work closely with Marketing and Customer Insights to build out the marketing plan focusing on driving quality lead generation activity, improving conversion rates and optimisation of return on investment
- Work with the Marketing, Customer Insights, Contact Centre, Operations and Customer Experience teams to analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer and broker experience –including marketing, communications, product, process and service improvements
- Identify opportunities to continually improve the experience for prospective mortgage customers as well as brokers –this could include reviewing product specifications and requirements; appraising new product ideas and/or product CVP
- Proven lending product marketing, distribution and acquisition strategy experience (5yrs)
- Demonstrable experience implementing acquisition strategies across multiple channels that have improved portfolio growth and customer experience
- Ability to take initiative–if you’re not sure, you ask questions and make things happen
- Strong presentation skills
- Customer at the heart of everything –and is passionate about delivering superior customer experiences and product features
- Someone who loves to keep an eye on the market and competitor movements
- Discounted ING Health Insurance
- An additional Rest Day to support your well being
- An IMPACT day to volunteer on approved sustainability activity to give back to our community
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Jack Foulger at jack.foulger@ing.com. Internal applications close 29/3/24.
