Senior Analyst Programmer

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives-you'll also get to see your impact.
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we're constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About the team
This role is for a Senior Analyst Programmer responsible for managing all transport applications, frameworks, and services from engineering and operations aspects.
About the role
As a Senior Analyst Programmer, you will:

• Provide analysis, development, testing and operations support, including problem resolution, to the running and enhancement of existing production and non-production Transport applications.
• Lead support team members for conducting root-cause analysis and problem rectification, including changes required to prevent incident recurrence
• Troubleshoot and analyse complex problems and advise solution to engineering team
• Develop and update support guidelines, documentation and user guides for best practices
• Review systems configuration from support perspective for consistency and quality
• Proactively improve existing development/support processes
• Implement and follow best practices for non-prod & production environments
• Exercise professional and independent judgements to effectively identify, build and maintain relationships with business stakeholders, external software vendors and IT skill groups to ensure there are no unacceptable or degrading impacts to online or key SLA's
• Responsible for protecting the stability of operational systems as well as maintain the integrity of the data they contain
• Representation for Transport systems amongst IT and business peers

About you and your skills

• Experience with incident and problem management.
• Strong background in Supply Chain systems and must possess strong experience supporting different solutions
• Ability to Administer / Configure / Monitor / Maintain multiple mission critical environment Strong working knowledge of systems integration
• Strong knowledge in SQL/PLSQL, UNIX and shell scripting
• Understanding of Supply Chain concepts
• Strong understanding of IT systems and architecture
• Strong process improvement experience
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Driven by a customer-centric approach to all tasks
• Excellent communication and stakeholder management skills
• Customer management Accountable for development of business strategy Commercial Skills & Formal Qualifications
• Solid understanding of ITIL principles preferred
• Very high attention to detail is mandatory
• Ability to engage with Business and IT Teams
• Ability to manage expectations and explain technical solutions to business customers
• Technical understanding of Coles IT systems and integration advantageous

The ideal candidate will bring proven experience specifically in incident and vendor management. Stakeholder engagement and management is another important requirement. This role will be a good mix of BAU and project work providing opportunities to get your head around the Coles enterprise systems and build your knowledge on platforms before moving on to more challenging work.
Whilst this role will preferably be based in Melbourne, location is flexible and will operate within a hybrid/flexible work environment.
Take your next step into something bigger, apply now
With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. Find out more in the 'Our Recruitment Process' section of our careers site.
Job ID: 105975
Employment Type: Full time