Senior Business Analyst

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Senior Business Analyst to be responsible for developing requirements for end to end processes such as billing, invoicing and customer accounts. You will also be involved in analysis of initiatives and trends, process improvements and customer remediation programs.

You’ll join an innovative team that focuses developing requirements for end to end processes.

As our Senior Business Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

• Perform high level feasibility analysis on new problems, gathering relevant data and quickly integrate and analyse information

• Investigate inputs regarding potential data inaccuracies

• Development and execution of specific use-cases

• Run workshops as required to build proactive identification processes

• Document business needs analysis and business requirements for proposed areas of change

• Assist with the development and management of the remediation framework and principle

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Demonstrated experience in an analytical role such as a Systems or Senior Business Analyst. You’ll be experienced in process reviews, process mapping, holding workshops, running stand ups etc

• Lean Six Sigma certified – must have

• Understanding and experience in managing projects using Agile methodologies.

• An inquisitive mindset. You’ll be curious and know how to break down problems to investigate their root cause.

• Exceptional communication skills. You’ll have the ability to communicate with a various of people across the business.

• Experience in documenting and articulating problems and processes.

• Ability to build and maintain relationships with a variety of people across the business as well as the ability to influence and negotiate.

• Can-do, proactive attitude. You who can work autonomously and be self-motivated to go and find the answers without direction.

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you’ll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

• Learning and development opportunities to support your career interests

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more

• Share offers and insurance benefits

• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Ready to help us keep cities moving? Apply today.

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