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SalarySenior Business Improvement Specialist | Customer & Operations |Shared Services | Sydney
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The main objective of this position is to oversee the planning and execution of business and process improvement initiatives, with a key emphasis on enhancing customer and business outcomes. A crucial aspect of this role involves enhancing efficiency and incorporating business excellence principles. Additionally, it entails taking the lead in implementing changes to facilitate the effective operational flow of the business.
You'll be responsible for
- Develop initiatives from conception to implementation, aiming to achieve higher levels of automation and simplification for optimizing and enhancing effectiveness within the business, ultimately leading to improved customer outcomes.
- Analyze and implement business process initiatives. Successfully execute assigned projects and Business Improvement initiatives within the agreed scope and specified timeline.
- Ensure data-driven recommendations by analyzing both customer and operational data. Monitor and report on the realization of benefits and the impact of implemented changes.
- Collaborate closely with key stakeholders, primarily in GI Claims but also within Customer & Operations more broadly.
- Identify innovative approaches to address organizational challenges and capitalize on opportunities within the business through consultation, scanning, discussions, and engagement with business representatives.
- Tertiary qualifications in a relevant discipline.
- Significant experience in a business and / or data analytics or business process re-engineering role for a complex matrixed general insurance or financial services organisation.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
- Good understanding of process improvement techniques and experience applying these to make organisation changes eg; Lean / Six Sigma or similar methodologies.
- Ability to work collaboratively in a team environment.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
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