AddressJob details
Position status Permanent Position type Flexible full-time Occupational group Justice & Legal Classification AO6 Workplace Location Brisbane - South Job ad reference QLD/551292/24 Closing date 25-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Melissa Ridgway Contact details Phone: (07) 3013 5345
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As a senior member of the Operational Support & Improvement team, you will use your technical expertise to support and enhance key Business Systems and deliver effective and reliable systems support for users. You will play a critical role in supporting the Business Systems Manager to facilitate proactive and regular maintenance tasks, incident investigation and resolution, request fulfilment and continuous service improvement activities.
Your key responsibilities
- Provide responsive Business Systems support in the investigation and resolution of complex incidents and problems.
- Provide specialist technical knowledge and skills in the fulfilment of requests from internal staff, other I&CT teams, or external service providers.
- Perform system administration tasks, routine system checks and maintenance activities on VAQ's systems.
- Provide reporting services to VAQ management and staff, including pre-developed and ad hoc reports as required and provide training to VAQ staff on these reports.
- Perform business as usual changes to VAQ's systems including external interfaces and assist with the design and implementation of major system changes and enhancements.
- Develop and maintain positive working relationships with key internal and external stakeholders including clients, colleagues, other business units, and external providers.
- Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice.
- Use your initiative and proactive approach to identify opportunities and initiatives that will enhance VAQ's Business Systems.
Technical skills, abilities and cultural capability
- Applicants should preferably have experience in developing and maintaining financial information systems; Resolve case management software and SQL (Structured Query Language).
- Managing a busy system administration and support service and performing complex upgrades of business software.
- Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
- Sets priorities that accurately reflect the relative importance of job and responsibilities.
- Prioritises assignments to complete work in a timely manner.
- Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
- Behaves in an ethical, respectful and culturally sensitive manner.
- Analyses complex technical data using logic and reasoning.
- Organises material, information and/or people in a systematic way to optimise efficiency and minimise duplication of effort.
Job Ad Reference: QLD/551292/24
Closing Date: Monday, 25 March 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
- applicant-information-package (Word, 295KB)
551292 24 Role Description (Word, 397KB)
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