Senior Case Coordinator | Full-Time Permanent

Classification: Administrative Services Officer Class 6
Salary: $95,746 - $109,072 plus superannuation
Position No: 60770
Directorate: Justice and Community Safety
Advertised (Gazettal date): 25 January 2024
Contact Officer: Kylie Woodward on **************@act.gov.au or (02) 6205 5***

Details: The Senior Case Coordinator supports the Victims of Crime Commissioner’s functions under the Victims of Crime Act 1994 and Victims of Crime Regulation 2000 (the Regulation).

Working within the Client Services Team, the Senior Case Coordinator will be responsible for working with clients to promote their recovery from crime-related harm and ensure their rights are upheld in line with the Charter of Rights for Victims of Crime. This includes making initial contact with new clients, providing ongoing case coordination and advocacy in relation to a client’s engagement with the justice system, monitoring the provision of brokered therapeutic services, and supporting clients to apply for financial assistance as victims of crime. The Senior Case Coordinator works with clients of all ages, backgrounds and identities, over half of whom seek support in the context of family, domestic and/or sexual violence.

In addition to these duties, the Senior Case Coordinator provides support to the Client Services Team Leaders as required, including supervision and support to less experienced staff, developing and maintaining positive working relationships with key stakeholders, and contributing to continuous improvement of service delivery.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply. If you are a person with a disability and would like assistance to apply for this position, please contact the position contact officer.

Eligibility/ Other Requirements:

• Excellent organisational skills, including the ability to effectively manage and coordinate a high volume of complex and time-sensitive work, determine priorities, and meet deadlines in a fast-paced environment.
• Demonstrated high-level communication skills, including the ability to rapidly produce accurate workplace documents, engage sensitively and collaboratively with a range clients and colleagues and develop and maintain relationships with other stakeholders.
• Demonstrated experience in effectively contributing to a productive, cooperative team, including mentoring, and supporting others in an environment with exposure to traumatic content including homicide, sexual assault, and family violence.
• Demonstrated ability to work with a range of clients with complex needs, including but not limited to Aboriginal and Torres Strait Islander clients, clients with a disability and clients from culturally and linguistically diverse backgrounds.

Note: A Merit List will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please carefully review the Position Description and provide a written pitch of no more than two pages.

In the written pitch, we encourage you to use specific examples that demonstrate how your skills and experience meet the Professional/Technical skills and Knowledge, the Behavioural Capabilities, and the Compliance Requirements/Qualifications as outlined in the Position Description.  You may choose to use these headings to structure your response.  Please also provide a current curriculum vitae including the details of two referees, including your current supervisor.

Applications should be submitted via the Apply Now button.

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