Senior Change Manager

Challenge yourself and take the next step in your change career
Opportunity to join a leading brand in Qantas and to shape our Qantas Loyalty business
12 month fixed-term contract based at our Head Office in Mascot
Qantas Loyalty is a high performing business with a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Hotels & Holidays, Qantas Money, Qantas Insurance and Qantas Wine.
We pride ourselves on forward thinking. We’re not afraid to challenge, we invent boldly, and we purposefully disrupt. In an industry characterised by competition and change, we stay ahead of the game by innovating and creating outstanding products and services for our customers.
The Senior Change Manager will provide expert change management advice and support across the Loyalty portfolio. It is responsible for managing people change across multiple change programs at any given time across Loyalty.
This role will partner with business leaders in conjunction with the relevant HRBP to ensure there is strong change focus and principles across key programs and projects across the portfolio. This role will involve the analysis of change, management and mitigation of impacts related to change programs (including industrial relations), development of people change strategy and driving effective communications through all levels of the business.
You’ll have:
10+ years in a similar role.
Tertiary qualifications in Business/People related field or Change Management.
Experience leading complexed people change programs.
Highly articulate in both written and verbal communication skills.
Experience engaging different types and levels of stakeholders, including unionised frontline staff and senior corporate stakeholders.
Ability to self-initiate, lead and operate both autonomously and in teams.
Proven ability to embed organisational change.
Strong negotiation and influencing skills to effectively address even the most resistant stakeholders and challenging situations.
Strong execution focus and ability to deliver at pace.
Ability to deal with ambiguity, complexity and confidential information.
Flexible and sensitive when dealing with different viewpoints, styles and cultures.
Excellent relationship management skills and the ability to relate to people at all levels of the organisation.
Superior time management and organisational skills with the ability to manage multiple complex tasks concurrently and still deliver quality output.
Ability to maintain a long-term focus without losing sight of tactical objectives.
Ability to manage multiple priorities –internal and external ability to work under pressure and manage completing deadlines.
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close on the 19th of March
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.