Senior Client Account Manager – Global Payments Solutions

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Join the team in Melbourne as a Senior Client Account Manager, supporting a large portfolio of blue-chip corporates.  Taking on this role, you will help manage the provision of high quality service support to clients, partnering with the broader GPS team to identify, develop and customise competitive services and solutions to meet their transactional banking needs.  

This is a role where no two days will be the same as you manage a variety of complex queries, interacting with colleagues globally and broadening your knowledge.  Joining HSBC provides the opportunity to develop your career into roles across our global network.

Your main responsibilities will include: 

• Initially assisting the experienced Senior Client Account Managers with managing the transactional banking needs of a broad range of clients within our Corporate sector before managing an portfolio of clients on an ongoing basis.
• Regular contact with clients to ensure clients are comfortable in using HSBC’s transactional banking products and services, and that they are functioning to optimal levels.
• Assisting the Senior Client Account Managers to provide proactive account management to achieve overall client portfolio growth.
• Building and maintaining collaborative working relationships with relationship managers, solution managers (Sales) and business partners to support clients daily and ongoing service activities.
• Delivering positive outcomes to enquiries or challenges experienced by those clients in the WA corporate portfolio.
• Ensure all internal and external risk metrics are met at all times to ensure clients and HSBC are protected from financial crime.

Requirements

To be successful in this role, you will bring: 

• Broad experience as an Account Manager or servicing manager in the banking industry, preferably with in-depth knowledge of transactional banking solutions relating to all cash management products and services in the local market.
• A commitment to providing outstanding client service management to clients with a range of a range of complex needs.
• Self-motivation and able to autonomously work towards achieving personal and team goals.
• Excellent time management, planning and organisational skills.
• Outstanding written and verbal communication, presentation and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels, paying strong attention to detail.
• The ability to contribute to and be a part of a collaborative solutions focussed team.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

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