Senior Communications Engineer

KNOWLEDGE thrives here

WHY BAI COMMUNICATIONS
It's an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies.

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.
Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.
We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

ABOUT THE ROLE
Provide Subject Matter Expert support and maintenance around Motorola P25 to the NSW PSN, with a focus on administering and maintaining the P25 PSN operation.

Key Responsibilities:

• Reporting to the Senior Manager, Engineering and Level 2 Services and providing technical service to the business and our client
• Support Motorola P25 Network management-tool and architecture.
• Assist the technical change management process by testing all changes, where required, in configuration or software that have the potential to affect End User Devices
• Escalation and providing support to level 3 support
• Perform engineering support to broader NOCC, L2 and field teams
• Interact with the Client to resolve any issues or problems and otherwise as required to complete any support activities.
• Take the lead in providing ad hoc support, training, direction, and guidance to BAICC, Service Integrity Unit and, in relation to system maintenance and fault restoration.
• Work closely with the internal stakeholders by providing high level support and resolution of customer and network issues in an agreed timeframe.
• Manage complex faults, investigating repeating incidents to root cause level, offering work arounds, or identifying fixes where required
• Assist in the development of work estimates and quotations for both out of scope PSN activity as well as external bids where appropriate.
• Assist in minor project works from time to time.
• Perform on call system support for PSN L2 NOCC on a roster
• Travel to sites as required for site acceptance, issues, planning, testing, and fault rectification support.
• Participate in the On Call Roster for after hour's primary response.

ABOUT YOU

• Expert understanding of protocols, standards and interfaces that allow interoperability between core elements or between different vendors within the core of a network or between the core of a networks and field devices (eg P25 Land Mobile standards).
• Knowledge of the Network Management tools, which include: UNC, UNC Wizard, ZoneWatch, UEM, Provisioning Manager, CSS, Software Download (SWDL), CPS (for Subscriber Units) and 'Functional block' understanding or the Motorola P25 core.
• Strong Analysis and fault-finding skills on a systems level
• Strong verbal and written communication and presentation skills including effective consultation and liaison skills to support the with drive for total customer satisfaction as result of work performed
• Sound planning capability, good prioritisation skills and personal organisation to set priorities and meet deadlines
• Excellent theoretical and practical problem-solving skills
• Bachelor of Engineering in Electrical, Electronics, Telecommunications or Diploma or the equivalent.
• Preferably 15+ years in a mobile communications systems engineering role or related roles in the telecommunication industry
• A current state driver's license is required.
• Must be prepared to work away from home for short periods and work interstate.
• Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment

BENEFITS & CULTURE
At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program
• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the fact that the employee is compensated is just a great by-product!

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact

Want to learn more? Hit apply now!

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

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