Senior Compliance Manager

Our organisation 

Australian Mutual Bank is a 100% customer owned bank that has been providing banking services to the community for over 70 years. Our purpose is to benefit the people who bank with us, not to extract profit from them and distribute it to outside shareholders. We recognise our employees are real people with unique ideas and views. We prioritise growth and development of our employees and foster a positive and inclusive work culture.

The opportunity

As the Senior Compliance Manager, you will be responsible for maintaining the Bank’s regulatory compliance framework and supporting compliance assurance program, ensuring it meets regulatory expectations and complies with industry best practice (AS/ISO 19600). You will be required to provide leadership, vision and direction on existing and emerging regulatory requirements ensuring compliance is achieved in an effective and efficient manner, protecting members’ interests without imposing unnecessary inconvenience on them. 

The role also incorporates management of internal (IDR) and external complaints (EDR – AFCA) and maintaining an effective breach assessment and reporting process, facilitating annual and ongoing assurance on the design and effectiveness of the compliance framework. 

Key result areas include: 

• Developing and maintaining an organisation wide compliance program and undertake monitoring and testing to ensure the business meets its regulatory obligations.
• Ensuring that regulatory changes impacting on the business are identified and assessed, liaising with relevant stakeholders to ensure timely compliance. 
• Ensuring complaints are managed, escalated, actioned, and reported.
• Ensuring regulatory incidents (e.g. breaches) are managed, escalated, actioned, and reported.
• Establishing compliance with respect to employee competency and training requirements. 
• Ensuring all advertising and marketing material, and new supplier agreements and other business contracts are reviewed and address legal and regulatory risks.
• Ensuring any potential conflicts of interest identified in supplier arrangements, products, processes, or services are registered and managed.
• Developing, maintaining or reviewing supporting policies and procedures, ensuring staff are informed of their compliance obligations.
• Performing the role and responsibilities of the Bank’s Privacy Officer, ensuring all business unit procedures have controls to ensure compliance with the Privacy Act.
• Maintaining effective interaction with relevant regulators, including ASIC, AUSTRAC, AFCA, and the Privacy Commission as required.

Skills and experience

• 10 years’ financial services experience (either in a risk or compliance role), including its operational environment, relevant industry standards and codes and best practices.
• Tertiary qualification in a business-related discipline. 
• In-depth knowledge of relevant laws, regulations, and industry standards applicable to the financial services sector.
• Strong analytical skills and attention to detail, with the ability to identify compliance risks and develop effective mitigation strategies.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organisation.
• Proven track record of implementing and managing compliance programs in a complex business environment.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

Some of our benefits 

• Ongoing learning and career development and assistance to undertake independent study.
• Volunteer days to give back to the community through our charitable initiatives. 
• Access to paid leave days to help you in times of need e.g. disaster leave, additional paid compassionate leave.

How to apply 

Interested in this opportunity? We would love to hear from you. To apply please submit your resume with a covering letter via the link on this page.