Senior Customer Support Engineer- 12 Month Fixed Term

Senior Customer Support Engineer- 12 Month Fixed TermAbout the OpportunityWe are pleased to offer a new exciting, Fixed Term position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer at our Brisbane Office. This opportunity would suit an individual that is looking for a 12-Month Fixed Term position.This role is primarily responsible for providing high-quality technical support to customers, drive customer satisfaction, and contribute to the strategic goals of the organization through expert technical knowledge and exceptional customer service.Key functions of this role also includes:

• ITIL aligned Incident and Problem management
• Verification and Validation of Radio System and End User Device Operation
• Systematic fault finding and replication
• Provision of technical information to customers
• Generation of customer reports

This position will require some flexibility in working hours as there is a requirement to complete 'on call' scheduled hours to support customers outside of regular business hours.What You'll Bring:To be successful in this role you will need to be: extremely customer focused, have excellent skills of diplomacy and customer relationship management experience. Demonstrate a passion and commitment to getting great results.Experience Required

• At least 5 years' experience in an ICT or wireless communication technical role
• Experience in with Land Mobile Radio equipment, P25, DMR, conventional, trunking and simulcast systems, LTE technologies and operation would be beneficial
• Familiar with the concepts of ITIL Service Management principles
• Engineering degree in a related field or equivalent work experience

Perks of working with us

• Flexible working options
• We recognise employee performance and contribution through our discretionary bonus scheme.
• We prioritise your wellbeing through health insurance.
• The opportunity to join a globally recognised critical communications provider.
• Free onsite parking for convenience

About the CompanyFor more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.comHow to ApplyIf this role is of interest to you, apply now with your CV and Cover LetterApplications will close Sunday 5th May 2024.